Freshdesk 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
What’s New
Version 9.7.7
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Ratings and Reviews
Does the job.
This app takes a bit of time to get use to.
Bit does the job.
Notification counter does not seems to reset though. Cannot get the red number on the top right area of the icon to reset.
Easy to use
Has all the features I need on the go. Works really well!
Known notification schedule bug
Beware, don’t make use of the notification schedule options in the app. They randomly change and you will miss notifications. It’s been a known bug for almost 3 years so they don’t intend to fix it
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 150.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2017 Freshworks Inc
- Price
- Free