Screenshots

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

What’s New

Version 5.10.0

1. Support agents can now create service tasks related to tickets
2. Bug fixes and improvements

Ratings and Reviews

3.8 out of 5
39 Ratings

39 Ratings

hguoy ,

SSO Saml error

Can't login

Developer Response ,

Hello,
Sorry to hear that you're unable to login. Could you please write to support@freshdesk.com? Our support agents will look into the issue and help resolve it.
Thanks!

angelosteele ,

Not able on SSO login

This iSO app does not work on SSO login

Gavin Simone ,

Best way to handle tickets

What a great and free way to handle customer questions. Lots of handle features like due date and canned responses that makes our business life easier.

Developer Response ,

Hi Gavin! We're happy that you're enjoying Freshdesk. Please keep the feedback coming :)

Information

Seller
FRESHDESK TECHNOLOGIES PRIVATE LIMITED
Size
128.6 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Dutch, French, German, Portuguese, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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