Freshdesk 4+

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

    • 4.4 • 294 Ratings
    • Free

Screenshots

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

What’s New

Version 8.9

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

Ratings and Reviews

4.4 out of 5
294 Ratings

294 Ratings

FirstClassDuster ,

Quality App!

Great for what we need at work. Keeps everything running smoothly and jobs on task by priority.

Selva_S ,

Worst customer service

We use freshdesk at work, it’s not reliable and customer service doesn’t exist with this company. We will be moving to another service

jp/john ,

Well developed applications

I would recommend this app.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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