Freshchat 4+
Chat with customers on-the-go
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app.
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the iOS app, teams can:
• Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
• Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
• Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
• Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
What’s New
Version 8.2.8
We’re always making improvements to Freshchat so that you don’t miss a thing.
Ratings and Reviews
Notification Issue
Chat messages/notifications on this app are slow. This creates a confusion if the customer has replied something or not. After refreshing or restarting the app completely you can see a reply there. This gives us a lot of problem during live chat.
Slow notifications
Notifications when clients response or new chats are slow on the app.
Feature desperately needed!!!
It would be nice to have a standard feature that comes with most chat widgets which is huge on customer retention:
auto-eMail the customer the missed response!
With our old chat system, this brought 90% customers back to our site for a purchase!
C’mon freshPeeps, do it!
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 135.2 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Dutch, Finnish, French, German, Italian, Norwegian Bokmål, Polish, Portuguese, Russian, Spanish, Swedish
- Age Rating
- 4+
- Copyright
- © Freshworks Inc
- Price
- Free