Genesis Intelligent Assistant 4+

No Heated seat control?

The app is ok but is still missing major features. It was terrible a few months ago and would fail a request half the time. Had to reboot the car’s modem several times to get it to work semi-reliably. They seem to have improved that with the most recent releases. Biggest complaint is not being able to control the heated/cooled seats. You can control the heated steering wheel but not the seats?
You can do this on a regular Hyundai so it’s definitely possible. What gives?

Seriously?

Was this even tested? 90% of the time the app replies with “cannot complete your request” error. Also what is the point of using it as a remote start when if it does work, it ignores your climate settings and you have to get into a car with the ac blasting and the seats on cool in the winter. Honestly, I would just ignore this and use the fob until they get it working. You know, like a luxury car should.

Not working since beginning of December

This app has not worked for me since the beginning of December - after the new update. Prior to the update it was working perfectly on my 2022 GV70.
I have had a case number since December 19 and not once has anyone from the technical team contacted me. I have phoned every week and get the same story that someone will contact me in 3-5 days. No one has.
Love the vehicle, this app and the customer service is abysmal.

Developer Response ,

We're sorry you've encountered challenges with our Genesis Intelligent Assistant application. Your feedback is important to us and we thank you for bringing this to our attention. We are committed to addressing any issues you may have experienced. Our support team at 1-844-405-2525, or by email at gcssupport@genesis.ca, is dedicated to finding potential resolutions facing the noted concerns endured with our connected services. We apologize that a resolution was not provided to you on time. We hope that you can allow us to continue assisting you. We appreciate your patience and the opportunity to improve your experience with our application. For some additional information, please visit https://genesisconnect.ca/support/faq to find the answers to your questions.