Globe Suite 4+

I just bought brand new Globe Lightbulbs from Costco(the 3 pack one) and spent hours trying to connect them and go through the pairing process and nothing works, the lights keep blinking telling me they are in pairing mode but when i scan nothing shows up!! I made sure everything was in 2.4ghz and even at that nothing! Im not the only one having this issue as it seems that many others are experiencing similar problems after THE RECENT UPDATE so please, if you’re seeing this Globe, revert back to what you had prior to the update this is not working at all!

Hi Alphazerox,

We're so sorry to hear that you’ve had a bad experience with your Smart Bulbs. We understand how upsetting this could be and we want to make it right.

Please send us an email at smartsupport@globe-electric.com or a give us a call at 1-888-543-1388 so that we can discuss this further. We hope to hear from you soon to be able to resolve the issue!

I bought two 3-packs of these from Costco to replace the TP-Link ones I’ve been using (which are starting to have connectivity issues after a few years), and none of them would pair with the app on my iPhone XR. The app suggested FOUR alternate ways to try connecting, but c’mon. It also wouldn’t remember the wifi password and I just got irritated after trying several times. Don’t waste your time or cash on these.

We are sad to hear that you didn’t have the best experience with setting up your Smart device. Please contact us at +18885431388 or smartsupport@globe-electric.com to discuss your issue. We’ll get you connected! Thank you. Sincerely,

So far, I can’t get past the confirmation screen to setup my account. Which means I also can’t control any of the devices I recently bought. I’ve tried deleting and re-installing the app multiple times with no luck. Anyone else having this issue?

Hi ahildy, We are sad to hear the issues you are experiencing connecting your products. Smart products must be configured on a 2.4 GHz network. Once connected, you can go back to 5 GHz. Please contact your service provider to set up a dedicated 2.4 GHz network. If you have further questions, contact smartsupport@globe-electric.com. Best regards,

EDIT: We have launched App V1.9 with the big fix. All of your issues should be resolved, if you have any additional questions or concerns, feel free to feedback to us! Thank you for your patience.