Gorgias Helpdesk 4+
Gorgias Inc.
Designed for iPad
-
- Free
Screenshots
Description
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
What’s New
Version 0.37.0
A fresh design and a few bug-fixes.
Ratings and Reviews
Typing issue
For months now you can’t properly type messages if you have autocorrect on. Incredibly frustrating that makes the app unusable.
UNUSABLE - terrible app
This app is completely unusable on mobile. Since the iOS update (or Gorgias Update), if you have autocorrect and predictive text on, trying to respond to tickets is nearly impossible. It will start typing random things for you and you end up with a message that looks like a toddler was button mashing your phone, or a bunch of random line breaks. Why should I have to turn off autocorrect or predictive text just so ONE app on my phone will cooperate? Terrible.
Painful to use
This is one of the worst customer support app I have ever used. It usually takes me at least 5+ minutes to log in every single damn time I want to use it. I jump through hoop after hoop just to try and log in.
Invest in this damn app. This is not acceptable.
App Privacy
The developer, Gorgias Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Gorgias Inc.
- Size
- 27.1 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Gorgias Inc.x
- Price
- Free