Houzz Pro 17+

We asked very specific details to the sales rep since the program is quite expensive, he either didn’t know the appropriate answer or lied to get the sale/subscription. We decided to try the software based on his responses so we gave houzzzzz our credit card info and logged in. The first day after getting access we knew the software didn’t have the right stuff for us. We immediately tried to get back in touch with sales team, support chat, 1800#s you name it, no one will return our calls. We aren't even asking for a refund, just to cancel future payments. All we get is an automated message (in Spanish all of a sudden) telling us since we signed the contract we can’t close our account. Had to change the payment setting to a prepaid credit card with no balance otherwise we’d be stuck paying hundred of dollars a month for a service we can’t use. BUYER BEWARE. Using Fohlio now and happy with our choice. After getting burned by houzzzz we were nervous to sign another agreement so our new service allowed us to pay a monthly rate without commitment.

DO NOT GIVE THIS COMPANY YOUR BANKING INFORMATION. It’s safer to give your credit card to a random person on the street. Canceling is an absolute nightmare and when you think it’s over you get billed again randomly next year and once again get the complete run around like they are counting on you just giving up and writing it off again. Now I have to change all my card information and flag them as fraud to get my money back from my bank. As far as job leads I canceled because I didn’t get any at all. This company isn’t about providing leads to business, it’s entire mission statement is to get card numbers and bill them then make it an impossible task to get it back.

Please please please don’t sign up. We signed up and quickly realized that this wasn’t for us. We tried to cancel got the complete run around. We requested to cancel and they said we would hear from a rep. Had to follow up a couple of times and then someone emailed to ask me to book a call to talk about how they could help me get the most out of my subscription. I replied telling them that I was not interested as the software didn’t provide what we needed. I followed up multiple times but no response. Still paying. I’m giving them one more chance to rectify this then I will be cancelling my card so they can no longer pull money.