Hydro Ottawa’s app provides you with 24/7 access to manage your account online. Redesigned based on customer feedback, it includes new features and enhancements. Open to residential and commercial customers, as well as those without a Hydro Ottawa account, the app allows users to sign up to access a number of services and tools like alerts and notifications, report an outage, or open, close or update a new or existing account. New features and functionalities will be rolled out in phases over 2023.
Hydro Ottawa Limited, a subsidiary of Hydro Ottawa Holding Inc., delivers electricity to homes and businesses in the City of Ottawa and the Village of Casselman. For more than a century, Hydro Ottawa has supplied its customers with clean, safe and reliable power to help build a vibrant and sustainable national capital region. As a leading partner in a smart energy future, Hydro Ottawa proudly contributes to the well-being of the community it serves through its integration of innovative and sustainable business practices, corporate citizenship initiatives, and offering best-in-class customer service.
God knows how much the city spent making this app. But everything you click brings you to the website 😂 whats the point? Anything i want to do or see just bring you to the website where you have to re log in???? Even the paid bills take 2-4 days to process. It makes absolutely no sense. Im able to get a confirmation email telling me the bill was paid but then it wont update for days. Then it processed to send me a Over due email plus the app says its over due? They took the time to tell people that this is “normal” and to ignore it if it’s already paid. Im taking a coding class and i can tell you this is just lazy coders. But it makes me hopeful to know that this is my “competition” 😂👌
Not useful
Bach72
Doesn’t even tell you the current $/kWh.It should at least tell you that based on the customer’s plan, time of day, day of week etc., plus all the different TOU and Tier rates.All costs should be *REAL* costs, including all taxes, fees and ridiculous charges. Whatever the customer has to pay.We do not need another app to pay bills.Contains useless tips.Chat doesn’t work.Why did Hydro even bother making this app??
Much improved and works well
BoscosGuy
Glad to see the improvements made. There is a lot of info that can be extracted about your power usage. One minor complaint is that when the current billing period ends the data for the just ended period is not available for several days until the next bill is ready. Why not just make the data available for our own stats?
Bien conçu et la version française est excellente.
Zapiroi youi
Application très professionnelle et intuitive. Très informative.
Bug fixes
Version 9.1.0
The developer, Hydro Ottawa, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
