Pet Cloud features:
Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.
Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.
Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!
Explore: Never feel lost again—wherever you roam, you’ll have access to all things pet. Easily find pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals in a flash.
Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.
Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7.
Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.
The support for this app is terrible. It’s clunky in basic workflows (like add a pet to my insurance policy) or much of it doesn’t exist. I signed up my second pet for insurance and a month later, not in the app. Support tells me it is in there. It is most certainly not.The app constantly kicks me out. It’s…just…terrible. I will fire Pets Us Plus after my term is up because of how terrible this app and its support is. Just horrific.
AI useless
hellokat123
Tried submitting a claim and kept getting an error. Simple way of submitting is now much longer to do and it won’t even let me submit. Useless.
Not worth it!!
Steph JSP
We’ve paid $4200 in monthly fees for 3 years. I went to submit receipts for the first time and got nothing back because there’s a $200 yearly deductible and the other two were denied. There are MUCH BETTER pet insurance options. This was such a huge huge waste of money. My advice. Put the monthly fee in a bank account each month instead. If id done that id have $4200 for vet bills. Actually more if you count in what i spent out of pocket.
Developer Response
Hi Steph, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.
Useless
Lyons_Royal
Went from a perfectly easy system to a stupidly slow app/AI bs. The old website and form was so much more user friendly.
Developer Response
Hi, we’re sorry to hear this. We are always looking to improve our Pet Cloud app, and this feedback is helpful. Please reach out to our customer service team via email at help@support.mypetcloud.com if the issues persist.
General improvements and bug fixes.
Version 7.11.0
The developer, Figo Pet Insurance, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
