MyMazda app-Canada
Stay connected to your Mazda wherever you go with the MyMazda app.
Designed for Canadian Mazda owners, MyMazda gives you convenient access to vehicle information, connected services, and essential ownership tools, all from your smartphone.
Connected Services Features
With Mazda Connected Services**, you can:
• Enroll and unenroll compatible Mazda vehicles
• Remotely start or stop your engine
• Lock or unlock your vehicle doors
• Remotely adjust cabin climate settings***
• Monitor vehicle health and maintenance needs
• Receive vehicle status alerts and notifications
• Find your vehicle's parked location
• Locate nearby Mazda retailers and set your preferred retailer
• Access owner's manuals and vehicle guides
• Contact Mazda Roadside Assistance (RSA)
• Contact Mazda Canada customer assistance
• Receive important recall notifications
• Deactivate connected services
Mazda Connected Services Trial & Subscriptions
Mazda Connected Services is available on compatible vehicles and includes a complimentary trial period beginning on the vehicle's warranty start date (in-service date). Enrollment is required.
After the trial period ends, a paid subscription may be required to continue using certain connected vehicle features. Visit mazda.ca for subscription details and eligibility.
Application Support
Phone: 1-800-263-4680
Email: mciep@mazda.ca
Important Information
*Images shown are for illustrative purposes only. Features, services, and user experience may vary by vehicle model, location, and operating conditions.
**Connected Services require the MyMazda app on a compatible smartphone, a properly functioning vehicle electrical system (including battery), wireless network coverage, and GPS signal. Availability of services, connectivity, and features may vary based on geographic, environmental, and technical conditions.
***Available on PHEV and EV models only.
Just got my new 2022 Mazda CX-5 sport design and I love the car. It’s a huge plus to have this app and it does work for the most part.My only issue is that the app sends a lot of notifications to my phone. For instance, I start the car through the app and everything is successful. The car did start but when I open the car door I immediately get a notification saying auto start failed even though it was previously successful.The app also divides its notifications into categories which can be a bit annoying when you’re trying to look for that one unread notification. It would be nice to have all notifications show up and maybe have an option to filter by type.Other than that I find the app is nice to have for the vehicles.
Developer Response
Thank you for your feedback and we are glad to hear that you are enjoying the MyMazda app.Here are a few tips that maybe helpful.Set notification preference: There is an option in the app to manage notifications. You need to select the top right corner ‘hamburger menu’ Settings Push notifications and select the appropriate option (vehicle status alert, remote control etc.) to turn the notification for the specific feature on or off. Engine shut off when opening door: This is a built-in safety feature to ensure the safety of your vehicle and surroundings.We would once again like to thank you for your detailed feedback. We are always looking for ways to improve the experience our customers have and will take all these points back for review.If you need any further assistance, please feel free to contact the Mazda Canada Customer Assistance Center @ 1-800-263-4680. Someone on the team will be happy to assist you.Thank you and have a great day. Mazda Canada Inc.
FAIL
Allthewayjayy
There’s no remote start button on the fobs so you have to purchase a subscription to use the app in order to utilize the remote start option. The app fails to load quite often, therefore not allowing you to start your vehicle on those cold Canadian days. What terrible a option to give the paying customer.
Automatic car starter (DEAL BREAKER)
Rocca81!!
I have recently discovered that I would have to pay for the car starting option! This is absolutely ridiculous. That being said…. This will be my last Mazda, as well as my wife’s lat Mazda. This was a deal breaker for us. Especially because we’ve bought 4 cars from you in the past 6-7 years which would come out to over 100k. But you’ve decided that we weren’t important enough customers to at least let us have this option without having to pay for it going forward. We were looking into purchasing our 5th and 6th Mazda but this just prompted us to look elsewhere for our next vehicles. Thanks for nothing 👍
Borderline illegal
Tigris86
Buying a car with an auto starter installed, only to turn around and charge A MONTHLY FEE TO USE it is disgusting, and broken any remaining trust I have with Mazda.
This MyMazda app update includes improvements to enhance the convenience and reliability of Mazda Connected Services, along with minor bug fixes.
Version 10.0.1
The developer, Mazda Motor Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
