This is like the "uber" or the "airbnb" of car rentals!

The car that I booked was defective broke down due to no fault of my own in the middle of nowhere. Their roadside assistance lied to me when asked if I was able to leave which created a huge inconvenience for me as I waited for hrs. Because the car broke down before I wasn’t able to complete the trip the host charged me with $28+ tax which I would have to pay. Now when I called Billy from the Quebec location he had me on hold for majority of the call to look into my file after explaining to billy that the trip created a huge inconvenience for me and the expenses that came up from a faulty car he spat on me by saying to talk to the host about the reimbursement after arguing with him for another 10 mins he told me he can only give me $25.00. The trip for 2 days was “over $91.00. I stress to billy that as a result of the inconvenience I was out money for making arrangements to get picked up, a babysitter and my lost wages he then chuckled and said he is now able to do $35.00. The worst customer service ever, when I told him he was essentially making a mock of me I ask him to speak with a manager or floor supervisor, he said that there is no one available which is blatant lie. It’s a call centre there is always someone supervising the floor. The host was wonderful but the staff at turo have no respect for the company or their clients. They treat their customers like joke and try the best way to get them off the phone. Every time I ask for manager billy stated that they’re aren’t available and someone will give me call. I kept asking for a estimate time of when I would be able to receive this call, he wasn’t able to provide me that. He is very condescending and I felt like a joke dealing with him. If this is what turos staff and customers service is like, I’m not comfortable doing business with them anymore what if I got into an accident and had serious injuries this is the same treatment I would get huh?! Atrocious!!!

Avoid this app at all cost they hire transunion a credit company to give a history of your insurance - which btw is not even accurate - without your consent. Then they deny you membership for no reason. They literally do not give a reason. You’re better off renting from a car rental these guys are horrible.

Car broke on the middle of the highway. They did nothing to help the owner did nothing as well. Turo Insurance is fake and after you book they don’t care about anything during your booking. They told on the phone they will be covering the expenses of the towing the car and off course didn’t happen didn’t even call back to see if we were ok.