I have been using the app for two years, and it was effective and user-friendly. But for three months it hasn’t worked. No calorie allowance, far too long to log meals, just buggy as a picnic. It’s frustrating to watch Noom commercials stumping for new customers when the existing customers are being shafted.

I had a similar experience as so many others, I signed up for a very affordable trial but couldn’t find a pricing model until I was suddenly charged $199 2 weeks later! No email or message, I only noticed the charge in my CC! I messaged the “coach” & got an auto response.... I did get a full refund in 24hrs! They build a weight loss program that helps change the mindset and will probably be very effective for those that can afford it.

The Better Business Bureau has issued a warning for users of weight loss app Noom.In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

This is an expensive app for a program that promises to be different. It’s not. It’s a standard calorie restricted diet and food logger with the added, “bonus,” of a lot of irrelevant or obvious tips. If you had terrible eating habits and didn’t know anything at all about when you should be eating, you might get something from their daily readings. A lot of eye rolling quizzes daily, a group you’re supposed to feel accountable to, but you won’t. A “coach,” who pops in to offer incredibly generic suggestions about once a week and some really odd cornerstones to a supposedly, “psychology,” based program. Daily weigh-in is the first or second item on the to do list. The program never explains why that is. I reached out to my coach and group leader as to why Noom makes that a top priority and then struggles to constantly keep people motivated when that daily weigh in often doesn’t show you what you hope for. I mean, we all know the scale fluctuates for all kinds of reasons, but it’s disheartening to follow a program strictly and be asked to measure daily and so no or backwards progress. A weekly weigh in seems more effective. My group leader didn’t respond. She just liked my comment. My coach told me that I was “empowered to enter any weight I wanted.” No kidding, bud. My question is why does Noom make daily weigh in such a high priority and then spend all their time telling people not to worry about it. I lost weight, but no better than free apps like LoseIt. The material is no better than free apps. There’s no big secret wonderful thing here. Save your money. Get a free meal log and step counter. Most unappealingly is that the last few “lessons” I’ve had on the app are now encouraging me to try stuff from other fad diets like Paleo. Total garbage. Not as advertised.