Added support for the “Completed” button and automatic completion date autofill. Administrators can now choose whether department selection is required when creating work orders. Enhanced validation helps ensure work orders are created with all required information. Improved time zone support across all screens.

Enhanced synchronization status handling and improved reliability of offline sync processing.

Create new work orders directly from the SMRT Work Order app. Field users can now add work orders from their mobile device while on-site, helping streamline issue reporting and reduce delays between the field and office.

Enhanced timesheet flexibility with a new option to log total work hours, plus automatic handling of overnight shifts across multiple days. Added timesheet deletion with role-based controls and smarter auto-fill to speed up accurate time entry.

You can now register and switch between multiple users on the same device. This update makes managing multiple organizations faster and more convenient.

1. Enhanced registration layout and usability 2. This update introduces support for entering negative cost values in Work Order Purchase Orders and Work Order Items with proper validation. It also brings improvements to material item quantity handling, clearer validation messages, and enhanced syncing when items are updated.

We’ve improved document uploads in the Work Order app! You can now attach files by taking a photo or video or choosing from your photo library. This update makes it easier and more convenient to upload documents directly from the field.

We’ve improved navigation in the Gather Reads screen by moving Logout and Sync into the menu and adding a Go Back option.

New features make managing Purchase Orders and Work Order Items faster—online or offline. Create and edit POs, add items with quantity and cost, and manage attachments easily. Work continues offline with local saving and auto-sync when back online. Tap "Sync" anytime to update. This release improves workflows, visibility, and offline support to keep your field work moving.

Work Order Items are here! Add and manage labor, materials, equipment, and more in one place. Search, update, and track items easily. Inventory users get stock validation; others simply record usage. Billed work orders lock for accuracy. Field techs can now upload and download documents directly on work orders with instant feedback and clear offline messaging.

You can now view and update Custom and Class Fields on work orders. Easily enter values, select classes, and save changes with instant confirmation.

Enhancements to the meter reading experience to support smooth and consistent read submissions.

We’ve added customizable questions with selectable answers and optional images! Configure them through Work Order Alerts so the right questions show up at the right time.

Take your work order notes to the next level! You can now add and organize notes with categories, due dates, and detailed comments, making it easier to keep everything in one place. Important notes can be flagged and will stand out for quick visibility, ensuring nothing slips through the cracks. Plus, you can review your full note history at a glance, so you’re always on top of past updates and deadlines.

Get inspections done faster and smarter! Access forms, track status, answer questions, upload images, and generate reports—all in one app. Stay on top of work orders and keep your work organized effortlessly!

New! Quickly find all work tied to a specific address with the new Premise Work Order Search. This makes it easier to track service history, plan follow-ups, and provide faster, more informed customer support. Available online only.

This update includes general performance improvements.

Improved offline functionality and background task handling.

We're excited to roll out powerful new tools to enhance your fieldwork experience! This update includes new features for Meter Details, Timesheets, and Work Done Today, plus behind-the-scenes improvements for better syncing and performance. We’ve introduced a new Meter Change Out feature in the Work Order module, with support for online and offline use. Users can view and update both current and new meter details, including Meter #, AMR, installation dates, reads, status, and model.

We’re building powerful customization features into the Work Order App! Now, new fields display based on your Power Template setup— including Status, Task Flow, Asset Details, Service Address, and Meter Map. More to come—stay tuned as we continue enhancing flexibility and control!

Introducing the first version of our work order app! Select work orders for offline use and manage tasks seamlessly. More features coming soon—stay tuned!

New users can sign up by entering a unique registration code, in addition to the existing option to register using a QR code.

The sync icon will turn red to indicate any unsynced data.

1. Added the ability to attach an image when reading and skipping a meter. 2. Performance improvements in GIS mapping.

Performance improvements have been implemented in Read Save, Skip Reason, and Meter Comments.