Nanit 4+

Firstly, $160 odd dollars A YEAR for the sleep analytics after the initial year is ridiculous - you pay a lot for this camera and the breathing wear etc. I don’t need all the tips and advice, but being able to see how long my kid slept and how long they were awake for was useful. I can’t believe you can’t still see it for at least the 12 hours prior. Also there have been numerous times the camera goes down and nothing works. Only would wake once I FINALLY heard my daughter from the other room after who knows how long. If I could go back i wouldn’t buy this product. I’d buy another more reasonably priced video monitor.

The more things this company seems to introduce to their tech line up, the less the camera seems to work.

First it was the breathing bands.
Then the “memories” tab.
Now with the “smart sheets”.

Honestly, I just wanted a working camera that I could use with my smartphone, and what a mistake it was going with Nanit.

The audio constantly cuts out, which with the background noise that plays in my child’s room, the cuts wake me up more in the night than my own child. The video is always behind, often does a circle/square spinning thing trying to catch up... which it doesn’t.

Don’t even get my started on the amount of times Nanit has tried to pass the blame to my internet provider...I have gigabit internet. They also claim to work with just wifi, so with a home network, the camera should be reliable and it isn’t.

It also seems like every time they do an update, we have to go through a whole series of events to get the camera connected again. Reset camera. Reset modem. Reconnect camera to wifi.

Also, can we talk about the insane blinking strobe light you chose to put on the top of the camera that blinks when it has to be reset? I’m sorry, but when I have to reset the camera at 11pm, 1am,4am... and I’m trying NOT to wake my baby...who’s brilliant idea was it to have a white light blink in a dark room?

As you can see, I am really not happy with this camera, and hope to save others from the headache that I’ve experienced.

We “upgraded” to Nanit just over 2 months ago but would advise against anyone else doing the same. We had reliability issues with our old system (Arlo Baby) and decided we required reliability for our daughter’s safety. We incorrectly assumed that the high end price point meant high end, reliable product. This week alone we have woken up 3 separate times in the night to discover the Nanit app on our dedicated monitor tablet displaying a message that the connection was lost and a big troubleshoot button. We have then tried both phones at the same time to find the same message and confirm it is an error on the camera’s part and not just the tablet. The “troubleshoot” button is not helpful as it essentially puts all the blame on you and your network, and offers no way to actually troubleshoot the Nanit camera.

We are a household that relies on our internet connection for music/tv/movie/sports streaming as well as numerous smart home functions and as such we have a quality 120Mbps/10Mbps internet connection and a mesh network consisting of 2 high quality, well reviewed routers. I am quite capable and confident in the quality/speed of our home network. I frequently run speed tests all over our home and property to ensure the network is working at a level I expect. I can run a speed test on my iPhone 8 right beside the Nanit and achieve speeds of 100Mbps+ download and 10Mbps upload. I know the signal is strong at the location of the Nanit without a doubt. As well when I experience this issue I hop on to my router configuration app and can see the router confirming the Nanit is in fact connected to the router without issue and even verify the signal strength. Of course it also shows the Nanit at 0Kbps upload or download which tells me the Nanit absolutely has a connection to the internet but something is wrong on the camera’s end and preventing it from broadcasting.

This camera is not priced affordably and is definitely on the high end of monitor pricing but we were comfortable spending that to protect our daughter. Unfortunately 2 months after spending a large amount of money on our second monitor in 9 months it appears we are going to need to go out and find a 3rd one. This time we will play it safe, buying a more budget friendly reliable old school non-internet requiring monitor and be confident it is reliable for us. There is no worse feeling than waking up at 5am to the sound of a silent monitor and having no idea how long our daughter has been on her own.