Great app with growing number of users. Easy to use and review option help eliminate bad riders. Suggestions: 1) group all riders from the same ride under one chat so driver can msg all at once. 2) let rider pre-enter pickup/drop off address if the driver indicates flexible locations. 3) integrate google maps along with suggestion 2. (And ps. The msg system is still a little laggy on my end)
Not able to upload a profile pic it goes to a blck screen wth
Hello squishiefishie (cool name btw)! That's unusual, sorry you're not able to upload a photo. Could you send us an email at support@poparide.com so we can identify your account and look into this? We're keen to squash those 🐛🐛🐛
I’ve driven with this app, and it’s great for coordinating rides (much easier than posting boards), and it’s nice too see profiles. Showing the map is a nice touch, although it’s just an automatic map and you can’t change the route.
The fees seem pretty high though. App fees are ~15%, which goes directly to the app developers for a fairly simple app (with no insurance or guarantees like Airbnb).
People using the app are price conscious and I think this is unreasonably high, especially when they charge the fees on each portion of a round trip.
Heya, thanks for giving us feedback on the app. Our 15% fee is needed to help cover high fees charged to us by credit card companies, and to support the business and make improvements to our the app.
If a ride falls through, you can get in touch with us through our support channel so we can help you find another means of transportation, and please note that in Canada you are covered by your regular insurance when carpooling, as it's not considered a commercial activity.
You can find more information on insurance in our help centre at https://support.poparide.com/hc/en-us/articles/231453908-What-insurance-do-I-need-for-carpooling-
Previously it was good but now blocking account without any meaning worst application no verifying ao you cant put rides if you are hoing somewhere dont download
Usually accounts get automatically suspended by our system if there's a breach to our Terms of Service. When this happens, it's not possible to get your account verified. You're welcome to send us a message at support@poparide.com and we'll be happy to take a closer look.
There is no customer support on Poparide don't even reply to your requests there is no way you can actually talk to a human from the company
Save your time and money
We're sorry to hear you did not get a response from us. We're a small team of humans, doing our best in replying to members as soon as possible, if we did not get back to you, we apologize for it. Please reach out to us again at support@poparide.com, so that we can look into what happened with your message.
Great idea for the app; makes communication easier and more reliable. Protects everyone.
But charging 15% is a little too much I think.
Good system that works well. As a driver I would like more flexibility around intermediate city stops. I would like to drop off only not pick up because it’s too hard to be on time due to traffic. Having an option where riders could see the drivers location would be awesome.
Some passengers seem to expect Uber like service. It’s a ride share not a business!
Thanks for the great feedback. We've already thought about showing drivers and passengers real time location in the future. And for the drop-off only via, that's a great idea too. Stay tuned!
Worse app ever
We’re sorry you feel this way. Please share more regarding this feedback by sending us a message to support@poparide.com.
There’s is a driver on the App called Youssef (Ottawa to Montreal). He is a thief. He took my money and stopped calling until he left. I asked for my refund and I still can’t get it. Everyone becareful of that driver. He will steal from you
Wrost app they are suspended account again and again without any reason
We're sorry to hear you feel this way. Usually, accounts get automatically suspended by our system if there's a breach of our Terms of Service. If you consider this inaccurate, we can always review it manually. You're welcome to send us a message to support@poparide.com and we'll be happy to take a closer look.