Poparide Ratings and Reviews

I’ve driven with this app, and it’s great for coordinating rides (much easier than posting boards), and it’s nice too see profiles. Showing the map is a nice touch, although it’s just an automatic map and you can’t change the route.

The fees seem pretty high though. App fees are ~15%, which goes directly to the app developers for a fairly simple app (with no insurance or guarantees like Airbnb).

People using the app are price conscious and I think this is unreasonably high, especially when they charge the fees on each portion of a round trip.

Heya, thanks for giving us feedback on the app. Our 15% fee is needed to help cover high fees charged to us by credit card companies, and to support the business and make improvements to our the app.

If a ride falls through, you can get in touch with us through our support channel so we can help you find another means of transportation, and please note that in Canada you are covered by your regular insurance when carpooling, as it's not considered a commercial activity.

You can find more information on insurance in our help centre at https://support.poparide.com/hc/en-us/articles/231453908-What-insurance-do-I-need-for-carpooling-

Not able to upload a profile pic it goes to a blck screen wth

Hello squishiefishie (cool name btw)! That's unusual, sorry you're not able to upload a photo. Could you send us an email at support@poparide.com so we can identify your account and look into this? We're keen to squash those 🐛🐛🐛

Worst app ever. A customer requested for ride and his pick up and drop off timing doesn’t match with mine so I didn’t accept it and guess what poparide customer support permanently banned my account. Also, customer shared his number and he wanted to book ride outside of poparide app and after looking at conversation they blocked my id. I contacted them on support mail and still blocked my account. WOW !!! This is such a useless app. Google and iPhone App Store should ban this app permanently.

We are sorry to hear that you feel this way. Typically, accounts are automatically blocked by our system after multiple breaches of our Terms of Service. Please note that this happens only after several warnings have been issued to our members. If you'd like to share further feedback on Poparide's safety measures, please send us a message at support@poparide.com. We'll be happy to help.

Its unrealistic that they take 2 weeks to pay, its way better advertising on Kijiji and get paid cash on the day of the trip......very disappointed

Thanks for the feedback. Currently, Poparide has a waiting period before payouts are released. This helps us identify and resolve any issues that might have arisen during the trip. After that, the time it takes to process the transaction depends on your bank. Feel free to reach out to us at support@poparide.com if you have any further feedback you'd like to share. We'll be happy to hear from you.

Asian noobs hack the reviews. I wanted to verify my drivers license, I contacted their customer support and this pathetics blocked my account instead of helping me or asking me. It was new account. Worst customer service ever.

Due to an overall insufficient alignment with our Community Agreement, your account has been permanently suspended. We've sent you a follow-up message, please check your inbox.

Blocked account for no reason, tried to enquire and resolve it. But nothing happened, deleted your app. Thanks

Usually accounts get automatically suspended by our system if there's a breach to our Terms of Service. If you consider this is inaccurate, we can always review it manually. You're welcome to send us a message to support@poparide.com and we'll be happy to take a closer look.

Their is no privacy while using this app as they can access all our chats & read chats and block account using that chat, how can we trust this app with our licence data as they are requesting licence for verification, be aware of this scam app

Thanks for your feedback. As outlined in our Terms of Service, we reserve the right to monitor member interactions. We've also introduced mandatory driver's license verification to reduce fraud, enhance safety, and foster authentic community engagement.
If you have any questions on this, you're welcome to send us a message at support@poparide.com

Recently complete trip with PoPride they blocked my account without any reason and didn’t pay anything what a shameful act!

Accounts are typically suspended by our system if there's a breach to our Terms of Service. Even if a driver's account is suspended, payouts will still be processed. Our support team can manually review these cases, including pending payouts. Please email us at support@poparide.com, and we will gladly review your situation.

as you can read from other reviews, it’s not good for drivers at all. My account was blocked due to no reason. The customers can book you but you have to accept or decline in one hour which is too short for us drivers to react to! Some of us are busy in school, exams and other work related stuff.

We are sorry to hear this. Usually, accounts get automatically suspended by our system if there's a breach of our Terms of Service, however, this can always be manually reviewed by our support team. Please send us a message to support@poparide.com and we'll be happy to take a closer look.

I've experienced poor customer support as a driver, with long response times and unhelpful resolutions. I feel undervalued when asked to do door-to-door pickups for low fares. I suggest improving support response times and reviewing fare structures to ensure fair compensation for drivers.

We’re sorry to hear you feel this way. We operate strictly under carpool regulations, connecting drivers with passengers traveling in the same direction to share travel costs. As such, offering commercial services like door-to-door pickups and profiting from trips is not allowed per our Terms of Service and provincial law. If you have any further questions, please send us a message at support@poparide.com.