We saw this product during a trip to Costco. We thought it would be a good opportunity to have something to keep up on all the cat and dog hair around the floors. Wasn’t sure about the quality of this brand, so checked the online reviews and we were satisfied with giving it a try. So far we’ve had it for a week, and it is absolutely awesome to date. The set up was easy and the unit accurately mapped the entire floor. At first, I was disappointed to learn that you couldn’t map more than one floor. However, after taking the unit upstairs and just letting it do its thing, it did a thorough cleaning. Based on our short experience with this unit, so far, I would highly recommended it!

Things that are problems, need to be fixed/added:1) Make No Go Zones work. I Have No Go Zones defined but our shark will not honour the No Go Zones defined.2) Allow me to select Rooms in Scheduling. Can not specify which rooms to clean in the schedule setup...it is All or Nothing.3) Allow for multiple maps/save existing as a new name. One with zones and one with no zones. Allow me to pick which map to use when sending unit to clean and in Scheduling. 4) If No Go Zones worked...allow me to name those and choose whether to honour or ignore the zone when sending unit out to clean. Or allow the multiple maps as noted above so I can choose which map to use.5) Allow for multiple floor mapping.6) Unit gets very confused/lost regularly. If you send to a room(a) to clean...more often than not the unit will randomly move/bang around near home base for about 3-5 min before figuring out where to go. 50% of the time if you send the unit to say the Living Room on one end of the map the unit decides to go and clean a completely different room. 7) When you select “Clean” in the app it is supposed to prompt you if you want to clean the entire map/house or you can pick specific rooms. Quite often (50% of time) that prompt does not come up and it just starts cleaning. You then have to send unit back to the dock and try again.8) Can send unit to clean specific room which it will do but many times will also go and clean another room and area as well at random. Bought the IQ XL unit in January. Will keep the unit for a little longer but if there is not an update ASAP that addresses honouring No Go, actually finding a room, and being able to schedule specific rooms then this goes back. I can go buy a “non-smart” unit for a fraction of the cost and have it work as well if not better than this! Definitely a unit/app with a low IQ.I have deleted and allowed the unit to map the floor many times but that does not make a difference.I always make sure I have the latest version of the application, I have contacted support more than once but they are not at all helpful and in most cases I know more than they do about their own product.

Any chance we can get multiple floors for maps? Otherwise 5 out of 5.

Keeps deleting the map and losing the vacuum information. Reinstalling takes multiple efforts. My only option is to use the clean button but sometimes I want it to go to a certain area and not the whole floor. Giant pain. Wish I’d known before I bought.