UpToDate 17+

Long and Unnecessary Loading Time at Startup

The mobile UpToDate app will take anywhere between 5 to 30 minutes to load or download something every time you open the app, blocking you from accessing the search bar or any other features. This happens despite choosing to use offline content exclusively, turning off automatic updates to offline content, and having offline content previously dowloaded. Speaking of which, the amount of time the app takes to download content offline is excessive too. For around 2 GB it takes about an hout, whereas this amount of data only needs 30 minutes of download time in other apps in this very same wifi environment. It's a real bother when you want to find accurate information fast. Nevertheless, the interface for content after it has loaded is pretty good and is in other aspects similar to the web version.

For subscribers: It's more efficient to use UpToDate on your phone browser than to use the app.

Edit: Workaround: turn off wifi (or enable airplane mode) when the loading wheel is turning to force the app into offline mode to access content.

Developer Response ,

We apologize for any inconvenience you may be experiencing with our application. To address the issues, please ensure you update to the latest version of the application. Should you require further assistance, our support team is available at https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.

App is not working after iPhone update

The app has not worked since iOS update. It is hard to get in touch with customer service. Even deleting and downloading the app again did not work.

Developer Response ,

We apologize for any inconvenience you may be experiencing with our application. To address the issues, please ensure you update to the latest version of the application. Should you require further assistance, our support team is available at https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.

Not too Up to dat

This is not too “up to date” as you may think as this piece of information suggests you start introducing solid food in a baby of 4 months because of lack of iron, when there are a lot of really trusting resources like World Health Organization states that you should only give breastfeeding exclusively to a baby up to the 6 months and also says the iron of a normal term baby (>38 weeks) last until 6-7 months and that’s why you have to start the complimentary food to your baby at that age not before! So please correct that info since it look not UP TO DATE!!!!