I have played Collect Em All for years and reached 39,000+ levels. I genuinely enjoy this game — you don’t reach 39,000+ levels otherwise — and I have also made numerous in-app purchases.My account unexpectedly reset and I have now spent a couple of months trying to get it properly restored.Throughout this process I have provided support with multiple screenshots documenting my previous progress, coins and boosters, as well as screenshots clearly showing the functions that are still broken.To be fair, after a lot of communication, support eventually restored my level, coins and boosters, which I appreciate. Unfortunately, my account is still not functioning normally.I can play individual levels, but Super Cannon and several of the event/reward features on the left side do not progress or allow me to collect properly, Diamond League is broken, and my original player profile/frame has not been restored. So although I can play the basic game again, a significant part of the progression and reward system is still unusable.Support has told me that many players are experiencing this issue and that the team is working on a solution that should be implemented “shortly.” However, I have still been given no reliable timeframe.I have repeatedly been told that my case is with the technical team, but after a couple of months I still have no case/reference number, no confirmed human technical owner and no substantive technical outcome.WhatsApp support has also told me that some of the replies I receive may be automated and that my unresolved issues require review by a human technical team member. Despite asking for human ownership, I still have no confirmation of who is actually handling the case.More concerningly, support has specifically advised me not to delete or reinstall the app because they cannot confirm that my currently restored progress is securely linked server-side or recoverable after reinstalling.I also formally escalated the issue to Voodoo by email and received no response.Finally, WhatsApp support has now confirmed to me that they still do not have a substantive technical outcome or reliable timeframe, that the issues remain unresolved, and that I may proceed with App Store feedback or formal Voodoo escalation while the existing case remains open for human technical review.That is why I am writing this review. I am not trying to criticise a game I have clearly enjoyed for years. I simply want someone at Voodoo to take ownership of my case and finally resolve it.I will gladly update this review and my rating as soon as my account is fully functioning again.
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