Hi there,We’re truly sorry for the experience you described — this is not the level of performance or support we want any of our customers to have. We completely understand how frustrating it is to feel ignored while still receiving promotional emails, and we sincerely apologize for that.Since that time, we’ve made significant updates to the app to improve stability, fix crashing issues, and resolve audio recording problems. We’ve also strengthened our support process to ensure faster, more reliable responses to customers.We’d really like the opportunity to make this right for you. Please contact us at customerservice@inq.shop, and our team will prioritize your case and help with the next steps, including refund support if needed.Thank you for your honest feedback — it helps us improve.