This release (v9.2.0) introduces advanced role-based permission management for improved security and control, along with a new in-app update popup and push notification support to keep you instantly informed about new releases.

Release v9.1.0: New Features & Enhancements for Improved Performance and User Experience - ReCaptcha added to Login, Forgot Password, and Registration for enhanced security - Custom language support for Organization module - Ticket search using shortcodes - Asset management in Service Desk enhanced with creation, filters, attachments, activity logs, and relationship tracking - Support for Hindi and Tamil - New splash screen and UI improvements

This release focuses on enhancing user experience and improving security:- Enhancements:- Upgraded React Native and libraries for better performance. Added biometric security (Face ID, Touch ID, etc.). Enabled merging tickets and changing status for multiple ticket selection. Introduced mandatory fields for ticket closure. Bug Fixes:- Fixed "Immediately Overdue" tag appearing on new tickets. Resolved ticket status color alignment issues. Ensured dropdown values display fully in the Agent App.

Release v8.0.9 introduces several changes and improvements to the app: 1-Implemented profile image cropping and multiple file selection. 2-Introduced a new form builder and package integration. 3-Added telephony ticket support and an inbox filter module. 4-Added a redaction feature for enhanced data privacy and security, and updated the icons package. 5-Fixed issues with the password field keypad and DateTime picker.

Release v8.0.8 introduces several changes and improvements to the App. The App's React Native version has been updated with debugging enhancements, stable symlink support, and a new Metro configuration. Support has been added for iOS version 17.4.1 or greater. All dependency packages and libraries have been updated. Device info has been implemented for login logs.

In this release, we have introduced several changes and new implementations in the app: 1. Implemented Change requester and made cc addition user-friendly in ticket details. 2. Enabled multiple tickets assignment on the ticket list 3. Implemented breaklines in ticket threads or replies 4. Added an inbox tickets filter module 5. Supported multiple languages

Release v8.0.6 introduces various changes and improvements in the App. 1- Implemented missing features in contact directory (custom response, change user role, deactivate ,create and assign organisation options). 2- Implemented missing features in organisation directory (custom response and add manager options). 3- New package for toast and alerts messages. 4- New package for selection of different media types documents. 5- Bugs fixed

Release v8.0.5 introduces various changes and improvements in the App. 1- Enhanced the overall UI of the App and implemented new screens & designs. 2- Implemented Azure AD Login and Tags/Labels on Tickets. 3- Implemented In-App Notifications and Firebase Push Notifications. 4- Bug fixes and improvements.

Release v8.0.4 introduces various changes and improvements in the App. Enhanced the overall UI of the App and implemented new screens & designs. Added country code script for Phone and Mobile numbers in Edit Profile. Bug fixes and improvements.

This version includes bugs fixes.

Bug-snag Integration Removed Unwanted Packages Clean Code Updated Packages Updated React-native Version

Updated all the app packages and React Native version Deferred Bugs Unit test cases Jenkins Integration

Key Features: 1. Assign Functionality Implementation in ticket details page 2. Assign Permission to agents 3. Differentiate between answered and unanswered tickets 4. Add media implementation in create ticket page 5. UI Bugfixes 6.Console warnings Bugfix

Key Features: 1. Assign Functionality Implementation in ticket details page 2. Assign Permission to agents 3. Differentiate between answered and unanswered tickets 4. Add media implementation in create ticket page 5. UI Bugfixes

## Key Features: ### 1. Create Custom Field With Ticket ,new User, Registration ,Organisation and Edit Ticket ### 2. Forgot Password, Reset Password, and Profile Details added. ### 3. RTL support implemented ### 4. Profile Update Functionality Added ### 5. User Fillter ### 5. UI Bugfixes

1. Multiple AD support 2. Handling the case if the user session expires 3. Adding attachment in the internal note 4. Enable/Disable API handling

API response destructing

Two Step Verification Added

1.bug fixed. 2.User Directory. 3.Organisation Directory. 4.Notification redirection to the particular ticket. 5.Foreground Notification