Thank you for letting us know, and I’m truly sorry for the charge and the lack of response—you’re right to be frustrated. We never intend to mislead, and all billing is processed by Apple; we cannot access your account or issue refunds directly. Please review your purchase in Settings > [your name] > Subscriptions or Purchase History, and request a refund at reportaproblem.apple.com. If the app showed “lifetime access = 0,” please share a screenshot so we can investigate and fix any pricing display issue. We can also help verify your receipt and restore purchases once we have details.Due to the high cost of GPU services and ongoing R&D, we can’t make all features free. As a goodwill gesture, we’d like to offer you a three-month premium trial. Please open and claim it on your iPhone/iPad (we cannot access your Apple account): https://apps.apple.com/redeem?ctx=offercodes&id=6737941519&code=REVIEW3MONTHSFREEIf you can share details, please email us at feedback@globalpixelstudio.com.

Thanks for taking the time to share this, and I’m sorry for the frustration with the 10‑second limit after purchasing. If you already upgraded, please open the app and tap “Restore Purchases” and make sure you’re on the latest version. For longer edits right now, you can trim into segments and then use Merge to combine the results. If issues persist, please let us know your device/model and iOS version so we can investigate.Due to the high cost of GPU services and ongoing R&D, we can’t make all features free. As a goodwill gesture, we’d like to offer you a three-month premium trial. Please open and claim it on your iPhone/iPad (we cannot access your Apple account): https://apps.apple.com/redeem?ctx=offercodes&id=6737941519&code=REVIEW3MONTHSFREEIf you can share details, please email us at feedback@globalpixelstudio.com.

Thank you for trying Video Eraser, and I’m sorry for the frustration—failed edits are the last thing we want. For moving subjects, please use Dynamic Tracking starting on a high-contrast frame; for static overlays, try Fixed-Area Cleanup, or use a smaller brush with a few light passes and then re-export. Also ensure your device has enough free storage and close other heavy apps. Due to the high cost of GPU services and ongoing R&D, we can’t make all features free. As a goodwill gesture, we’d like to offer you a three-month premium trial. Please open and claim it on your iPhone/iPad (we cannot access your Apple account): https://apps.apple.com/redeem?ctx=offercodes&id=6737941519&code=REVIEW3MONTHSFREE If you can share details, please email us at feedback@globalpixelstudio.com.