SaaS helpdesk|ServiceDesk Plus 4+
Zoho Corporation
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- 免费
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简介
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
新内容
版本 7.4.5
General fixes and stability improvements.
评分及评论
Homepage customization for multi-sites instance on IOS app
We have multi-sites in our SDP online instance. We need site technicians focus on the incidents from their own site only. On webpage SDP, we can do that by customizing view and dashboard. However we are unable to have customized homepage on IOS app. Please consider to implement in next release. Thank you.
Sent from iPhone11,8 (iOS: 13.1),
ServiceDesk Plus (Cloud) App Version: 5.9.7
App 隐私
开发者“Zoho Corporation”已表明该 App 的隐私规范可能包括了下述的数据处理方式。有关更多信息,请参阅开发者隐私政策。
与你关联的数据
开发者可能会收集以下数据,且数据与你的身份关联:
- 联系信息
- 用户内容
- 标识符
- 使用数据
- 诊断
隐私处理规范可能基于你使用的功能或你的年龄等因素而有所不同。了解更多
信息
- 提供者
- Zoho Corporation
- 大小
- 220 MB
- 类別
- 商务
- 兼容性
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- iPhone
- 设备需装有 iOS 13.0 或更高版本。
- iPad
- 设备需装有 iPadOS 13.0 或更高版本。
- iPod touch
- 设备需装有 iOS 13.0 或更高版本。
- Apple Vision
- 设备需装有 visionOS 1.0 或更高版本。
- 语言
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丹麦语、俄文、克罗地亚文、匈牙利文、博克马尔文挪威文、土耳其文、希伯来文、德文、意大利文、捷克语、日文、法语、波兰文、瑞典文、简体中文、繁体中文、芬兰语、英语、荷兰文、葡萄牙文、西班牙文、越南文、阿拉伯文、韩文
- 年龄分级
- 4+
- Copyright
- © 2024 Zoho Corporation Pvt. Ltd.
- 价格
- 免费
支持
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Siri
只需开口让 Siri 帮忙,即可在此 App 中轻松搞定大小事物。