Attachments - Browse files in a channel or thread - Image thumbnails in the browser - Files deleted with the parent conversation Members & roles - Channel-scoped people roles - Streamlined membership management on mobile - Clearer channel Remove / roster controls Composer & chat - Sticky require-agent toggle for thread replies - Thread name stays readable in the docked header

This is a big update! Here's everything that's new since your last version: AGENT DMs • Start private one-on-one conversations with agents • Discover available agents and manage who has access • See at a glance when an agent is online with presence indicators RICHER MESSAGES • Edit messages after sending • Copy a full message or an exact link to it • Drafts are now saved per conversation, so nothing gets lost when you switch • Hide or star threads to keep your list organized • See who reacted to a message, and react to agent messages too CHARTS & MAPS • Agents can now send interactive charts that resize beautifully on your phone • Interactive maps with real map tiles, smooth panning, and zoom PHOTOS, VIDEOS & FILES • Preview images before sending • Paste images straight from the iOS copy menu • Send and view video attachments • Swipe through all media in a conversation from the full-screen viewer VOICE • Mute controls for live voice conversations • Have messages read aloud with the native iOS speak action EASIER TO GET AROUND • Guided setup when connecting your first server or agent • Deep links take you straight to the right conversation • A new section rail for quickly jumping around long conversations • Message templates for your personal groups • Public groups that any signed-in member can join PLUS • Smarter notifications that take you to the right place and clear across devices • Many fixes and performance improvements throughout