While i go to checkout to proceed with my order , once i "pay" it always says failed . I contacted support about it without a real solution. After a month of non stop order placings i found out that you have to click pay several times until it goes through. Also i want to express my frustration about your customer support . This is real life situations- mistakes happen and a lot of other cases can occur with the orders. If your support replies the next day it is not helpful at all. On top of that they just give an answer and they close the chat without giving you the opportunity to reply back. Unlike the other 2 food delivery apps in cyprus which they have amazing customer support . Invest in your customer support and your payment operator . You are loosing market share each day and a lot of money. Finally, giving discounts up to 40-50% will not save you. Fix your problems please.

First and the last time I used the service of this company. I got the wrong order , about which I immediately informed the support. I ve been told that within 10 working days I will get a refund to make bank account. And meanwhile they sent to me a message which included the refund amount, honestly I missed the message and the support team didn’t inform me that I should press any button or accept any refund. For me was clear that the issue is solved and I get me money within 10 working days. But after the time I realised that I didn’t get a refund So it’s been 1.5 month from the order date. And guess what? I can’t get my money back. Just because i didn’t accept that refund ( again nobody told me about it). And the reason that it passed a lot of times. More of that the previous ticket with investigation and promising was just simple closed without even informing meSo it works the same way as the rest of fishing companies. Absolutely not professional and respectful. Never use these services, to avoid money loose

Horrible food service in Cyprus Bolt. I opened countless of chats on the app and they are just closing on my face and refusing to help. When you treat your customers this badly, then what do you expect. I have already opened over 20 cases, and they talk to me like robots. They are incompetent and acting scammy. I grew tired of the continuous bad support and service and i had to report the whole thing and go for a formal complaint for consumer rights, as everytime you keep brushing off my concerns and being unhelpful. I have been on chats for over 2 days and still do not get my case resolved. It is getting ridiculous because it’s just a small refund and yet they are acting as if im asking for millions. I ordered something, they called it “minor delay” when it was over an hour delay. It came inedible so i had to throw it and i sent pictures as well. The driver was lost twice, and confirmed that the order arrived on the app even though he was on a completely different location so the delay was even more than 30 mins which was based on the app. It is extremely frustrating to face these issues countless times now, i have chat transcripts, and countless pictures of failed orders, so i had to report it as they always refuse to cancel orders and just make me wait for over an hour for a store that is 5 mins drive and a small order. When i ask for a refund as i have already thrown so much food and drinks coming from bolt, they either ignore or give a small percentage of the order to shut you up. In the end i have already paid for nothing countless times and was forced to wait for a bad order while fighting in chats just to throw it away. Scammed countless times, would not ever recommend to anyone. I really don’t know who else to reach out to anymore, because noone is answering. They ended up even refusing to refund me and blocked my account without even refunding my current balance, so took even money from my account additionally.

I placed an order for Pizza and immediately realised there were missing items in the order , I messaged customer support exactly 10 seconds after the order was placed to request a cancellation to add more items in a new order but it took 10 minutes to get a reply !!! When they finally responded they told me the cancellation wasn’t possible as the order had already been placed and accepted by the store . This is unacceptable to not be able to cancel your order as soon as it is placed As always customer service was rude, unhelpful and very slow in replying this is an on going issue with bolt customer support ! Trying to fix a simple order became a huge frustration Bold food needs to rethink its cancellation policy and train its support to actually help in situation like they do in other delivery apps . I will be very hesitant to order from bolt again even though I pay for bold +