ČSOB Smart 4+

The last update creates Application Error

Since the last update I am unable to log into the app. It writes “Application error. Failed to load data from the server. Please restart the application.” Guess what? Recommended activity does not help. It seems to me I would need to get the app removed and install it again. This should be considered as a potential improvement for the next release.

Odpověď vývojáře ,

Hello, thank you for your review. We are sorry to hear that the app does not work as it should. The best will be to reinstall the app. In case it still won't work, please, call our colleagues on the number +420 495 800 111. Have a nice day, Katerina.

Worse with every UI update

Not quite sure how they manage to keep doing so, but with every UI update they somehow manage to make user experience way worse. Note that it was already terrible to begin with, so this is quite an achievement. 90s graphics? Check. UI elements randomly sliding out in all directions? Check. Useless UI elements blocking half of screen and obscuring the useful ones? Check. Big button to bring up glorified FAQ (Kate) that you will use exactly once (just to realise how useless it is)? Check. Like seriously, isn't there single soul within your development team who knows at least basics of UI/UX design? And if there really isn't, please stop touching things you don't understand. Go to meeting instead. Schedule followups. Talk about KPIs. Anything but further reducing this apps usability.

Edit: tried to setup recurring payment through this app. Failed twice (login failed when returning to app from smart key). Ultimately had to set it through internet banking instead. Ugly and useless are the words best describing this app.

Odpověď vývojáře ,

Hello, we are sorry that you are not interested in the ČSOB Smart app, but give it a chance. I believe that once you become more familiar with it, you will find it to your liking. We welcome your feedback at our email helpdeskeb@csob.cz. Client feedback is very important to us. Have a nice day, Veronika.

Hmm

Nice app but 3 things. Would appreciate option to skip or remind me later about update. Not giving user option to skip update is bad practice as sometimes you need to urgently use the app instead app forces user to update app. You also might have slow connection and update will not go through at current location with slow mobile network. Not all users have enabled automatic updates by choice. Second point: Kate - please remove it. Or give option to remove or disable it. Takes space, is useless whenever I tried it. Lastly Kate throws many on screen notifications. Why :)? Why not give user option to disable it in the app and than free app space in UI? 3rd point: you added categories for transactions but im unable to see some totals for individual categories. any plan to show aggregate data for transaction categories? Maybe some chart of expenses showing individual categories?