I downloaded Vinted as I have heard good things about it from people who made their account a year or more ago. Vinted here in Czech Republic used to be a local czech website which used to work good before they bought it. Now it’s the most user unfriendly app I have experienced. If you are to create a Vinted recently, get ready for: - The only “people” contacting you being bots and scams. - You can’t contact Vinted support directly, you will be faced with automated answers and you will have to face them A LOT- I boosted two of my items on Vinted, the transactions said to be successful, yet no one informed me that for some reason I am shadow-banned. So I paid money only to see the boosts myself and no one else.- I contacted Vinted to ask why is my account shadowbanned and to get my money back with no response.- At some point after an excessive influx of scamming bots spamming me, Vinted logged me out and I couldn’t log in for over two hours. Upon contacting Vinted i was sent an automated message. Again. - Every seller I tried to contact did not answer.-After being shadow-banned for no reason and Vinted not answering me, I had to delete my account and now I am not able to create one in the following three months.-My friend also created Vinted recently and has been already successfully scammed. This app is just one big scam out to get your money, they don’t give a crap about your user experience.

Everytime you buy something on Vinted even with buyers protection you are risking loosing 100% of your money keep that in mind Approximately one month ago, I purchased a watch for €3,000 on the website Vinted. Alongside the purchase, I paid for additional insurance to cover potential issues such as loss, damage, or missing components, ensuring a refund in such cases. Upon receiving the package at a drop-off point in Schiedam, I recorded a video of myself picking up and opening the package in front of the delivery point employees. To my dismay, the package was empty, containing only the box without the watch. The employees can confirm this as they witnessed the opening. I promptly contacted Vinted, providing all relevant information, including a snippet of the video. Despite my efforts, Vinted's responses have been automated and unhelpful. After two weeks, I received an email stating that the matter would be escalated to a specialized team. However, without any further investigation or communication, Vinted marked the order as fulfilled and released the payment to the seller. Subsequently, I received conflicting emails from Vinted, accusing me of inconsistent communication and policy violations, resulting in the suspension of my account. I am unable to reach them and they have given me no explanation to which “policy” I have violated I have done nothing out of the ordinary

You can only sell clothes if you keep deleting and reuploading them, if you pay for boost, nothing’s going to happen. So unless you continuously play around with uploading/deleting, you barely sell. In Czechia, people don’t appreciate high end brands and keep sending ridiculous offers, while the locals themselves sell literal sh.t for high prices. If you can’t report an issue on time because you’re on holiday for instance, the app will leave a positive review no matter what. If you report an issue, they force you to negotiate it with the seller first. So you need to waste time going into a fight with a scammer even if tou have images as evidence. If you report users fraudulently using brand names to promote their own hand made sh.t, Vinted never once finds an issue with that. You can never get in touch with actual customer support, only bots. Once a user was requesting inappropriate pictures of me, even in that case, Vinted did not see a problem, neither deactivated that profile. I mostly use it for buying now but only with precautions.

Wish I could leave 0/5 stars, because:- I was scammed by a seller selling a faulty item, which I only discovered some days later, and Vinted did nothing to help, despite the proof- their minimum “protection fee” for buyers is detrimental for small, cheap items, like baby clothing, affecting the platform’s least fortunate users- the customer service “staff” is a combination of 99.9% AI and the rest human, so its a terrible experience. They also lie straight to your face when you reach their “legal department” with a complaint, they don’t take it seriously, the same CS replies as before, they have no competent escalation process and certainly no real legal department, I guess they can’t afford one yet, or they just prefer to pocket all the profits instead of investing in improving the service👎🏻👎🏻👎🏻👎🏻👎🏻