Bolt: Request a Ride

Name: Bolt: Request a Ride
Rating: 4.8 (47359 reviews)
Author: BOLT TECHNOLOGY OU

Ride-hailing made easy

Only for iPhone

Free · Designed for iPhone

47k Ratings
Ages

4+
Years
Category

Travel
Developer

BOLT TECHNOLOGY OU
Language

EN
+ 43 More
Size

208.3
MB

iPhone

Make getting around easier with Bolt! Whether you need a ride across town, an airport transfer, or a scooter to zip through traffic, our app makes it easy to move around confidently and conveniently. WHY CHOOSE BOLT? - Request a ride in seconds: enjoy safe, affordable rides with top-rated drivers. - Transparent pricing: see your fare upfront so there are no surprises. - Multiple payment options: pay securely using a credit/debit card, Apple Pay, or cash. EASY ORDERING: - Open the app and set your destination. - Choose from various ride types to suit your needs (Comfort, Premium, Electric, XL, and more). - Track your driver in real time. - Arrive in comfort and rate your experience. SAFETY FIRST: Some of Bolt’s safety features require the app to run in the background. - Emergency assist button: discreetly alert our Safety Team in case of emergencies. - Audio trip recording: record audio during rides for added peace of mind. - Private phone details: your contact information stays confidential when you call a driver. PLAN AHEAD: Need an airport transfer or an early morning ride? You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time. *JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES! Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient. *BOLT DRIVE: We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app. *DELIVER PACKAGES Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city. Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019. Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. The app provides a seamless ride-ordering experience whether you’re commuting, travelling, or running errands. So, the next time you need a ride, choose Bolt! *Bolt options differ by location. Check the app for availability in your city. Earn money driving with the Bolt Driver app. Sign up: https://bolt.eu/driver/ Questions? Get in touch via info@bolt.eu or at https://bolt.eu Follow us on social media for updates, discounts, and offers! Facebook — https://www.facebook.com/Bolt/ Instagram — https://www.instagram.com/bolt X — https://x.com/Boltapp

Events

MAJOR UPDATE
Get picked up faster

Jump to the top of the queue every time you order a ride with Bolt Plus, giving you priority service nationwide.

Ratings & Reviews

4.8

out of 5

47k Ratings

Had to stop using after too many safety issues
03/02/2022

Es. K
If you like your drivers watching tv while driving and not wearing masks, this is the service for you, at least in Prague. This is the only ride sharing service where I’ve had multiple security issues to report, and they never give refunds, only discounts on future rides. After the latest incident where a driver had to be asked not to watch video and wear a mask, and spent the whole ride shouting at me about how I am stupid to care about laws, it was the last straw. The compensation they offered, a credit worth only half the price of the ride, didn’t do me any good because I didn’t feel safe using their service any more. They said “it’s unlikely you will run into the same driver again”, and funnily I think it’s not even the first time their support has told me that.I have had many issues with drivers over the years becoming aggressive if politely asked to stop doing something that is violating traffic laws. This was the second time in a few weeks I had to ask a driver not to watch tv, and there have been issues with masks countless times. Apparently you only have two minutes after the beginning of the ride to cancel and be refunded, but unfortunately it can take longer than that to notice what is wrong, and then you might be on a freeway or just mentally too overwhelmed by the unhinged lunatic their platform got you stuck in a car with.
Had to stop using after too many safety issues
03/02/2022

Es. K

If you like your drivers watching tv while driving and not wearing masks, this is the service for you, at least in Prague. This is the only ride sharing service where I’ve had multiple security issues to report, and they never give refunds, only discounts on future rides. After the latest incident where a driver had to be asked not to watch video and wear a mask, and spent the whole ride shouting at me about how I am stupid to care about laws, it was the last straw. The compensation they offered, a credit worth only half the price of the ride, didn’t do me any good because I didn’t feel safe using their service any more. They said “it’s unlikely you will run into the same driver again”, and funnily I think it’s not even the first time their support has told me that.I have had many issues with drivers over the years becoming aggressive if politely asked to stop doing something that is violating traffic laws. This was the second time in a few weeks I had to ask a driver not to watch tv, and there have been issues with masks countless times. Apparently you only have two minutes after the beginning of the ride to cancel and be refunded, but unfortunately it can take longer than that to notice what is wrong, and then you might be on a freeway or just mentally too overwhelmed by the unhinged lunatic their platform got you stuck in a car with.
Unprofessional approach and unfair cancellation fee
08/01/2025

Marketa999
I am deeply disappointed with Bolt, both in terms of the service provided and their customer support approach. Recently, I encountered a situation where the app promised a driver arrival time of 7 minutes. However, after 3 minutes, the driver stopped moving and remained stationary for another 5 minutes without any explanation or communication. Since I was in a hurry, I had no choice but to cancel the ride and book another one. Despite this, Bolt charged me a cancellation fee, even though the issue was clearly on their side – an unrealistic ETA and the driver’s lack of action.When I reached out to customer support, I was told the fee was charged correctly, with the argument that I should allow more time for potential delays. This response is completely unacceptable. The unrealistic arrival time was due to a clear miscalculation by the app, which Bolt refused to acknowledge. My subsequent messages to support went unanswered, and the conversation was abruptly terminated.By doing this, Bolt not only avoided taking responsibility for their mistakes but also demonstrated a completely unprofessional approach to resolving issues. If you plan to use their services, be prepared for zero support and no resolution in case of problems. I expect Bolt to rectify this situation, but so far, there has been no response or compensation.
Unprofessional approach and unfair cancellation fee
08/01/2025

Marketa999

I am deeply disappointed with Bolt, both in terms of the service provided and their customer support approach. Recently, I encountered a situation where the app promised a driver arrival time of 7 minutes. However, after 3 minutes, the driver stopped moving and remained stationary for another 5 minutes without any explanation or communication. Since I was in a hurry, I had no choice but to cancel the ride and book another one. Despite this, Bolt charged me a cancellation fee, even though the issue was clearly on their side – an unrealistic ETA and the driver’s lack of action.When I reached out to customer support, I was told the fee was charged correctly, with the argument that I should allow more time for potential delays. This response is completely unacceptable. The unrealistic arrival time was due to a clear miscalculation by the app, which Bolt refused to acknowledge. My subsequent messages to support went unanswered, and the conversation was abruptly terminated.By doing this, Bolt not only avoided taking responsibility for their mistakes but also demonstrated a completely unprofessional approach to resolving issues. If you plan to use their services, be prepared for zero support and no resolution in case of problems. I expect Bolt to rectify this situation, but so far, there has been no response or compensation.
Late pickups and rude Behavior
04/08/2025

Von_011
I don’t really understand why certain drivers are so rude that they can’t even greet you when you go inside the car. I called for a bolt car from my workplace to my home and I literally had to watch the driver drive past me 2 and even more in the app, even though I clearly put in the map where I’m suppose to be picked up. The driver canceled my ride after making me wait for more than 10 minutes. And the other driver who picked me stopped on the opposite side of the road where I can’t cross because there wasn’t any pedestrian lane. Shouted at me from the other side to cross and I shouted backlash and said “no I can’t”. He decided to make an illegal U-turn just to get to the other side and the first thing this guy showed to me is his rude attitude. And I asked him politely if my location was visible from the apps map and he replied with a rude tone “yes it is visible, I won’t be telling you if it’s visible or not” I would love to mention the names of the guys here, but I would rather not. So please for the people who are in charge of complaints, it would be nice if you could talk and give a proper complaints to such drivers, because they’re literally wasting our time, money and gives us uncomfortable journey. I’m absolutely disappointed and disgusted..

Developer Response
Hello, we’re truly sorry to hear about the negative experience you had with your recent rides. Respectful and professional service is very important to us, and we regret that this was not reflected in your journey. Please report such behaviour directly through the app so our team can properly review the drivers’ conduct and take appropriate action.
Late pickups and rude Behavior
04/08/2025

Von_011

I don’t really understand why certain drivers are so rude that they can’t even greet you when you go inside the car. I called for a bolt car from my workplace to my home and I literally had to watch the driver drive past me 2 and even more in the app, even though I clearly put in the map where I’m suppose to be picked up. The driver canceled my ride after making me wait for more than 10 minutes. And the other driver who picked me stopped on the opposite side of the road where I can’t cross because there wasn’t any pedestrian lane. Shouted at me from the other side to cross and I shouted backlash and said “no I can’t”. He decided to make an illegal U-turn just to get to the other side and the first thing this guy showed to me is his rude attitude. And I asked him politely if my location was visible from the apps map and he replied with a rude tone “yes it is visible, I won’t be telling you if it’s visible or not” I would love to mention the names of the guys here, but I would rather not. So please for the people who are in charge of complaints, it would be nice if you could talk and give a proper complaints to such drivers, because they’re literally wasting our time, money and gives us uncomfortable journey. I’m absolutely disappointed and disgusted..
Developer Response 16/08/2025
Hello, we’re truly sorry to hear about the negative experience you had with your recent rides. Respectful and professional service is very important to us, and we regret that this was not reflected in your journey. Please report such behaviour directly through the app so our team can properly review the drivers’ conduct and take appropriate action.
Creepy drivers, app lies about arrival time
16/02/2019

#Tibby
There’s not much I can say about the technical side of the apps - it works without major hiccups. But! The arrival times keep changing ALL THE TIME. It is fairly important whether the cab will be there in 2 minutes or 7. Or rather, I’d be happier if you told me it’s going to be 7 and it were 3 rather than the other way around (promised 3 and it were 10).And secondly, I have no idea hat your requirements for taxi drivers are but I’ve taken Taxify 3 times in two different cities and all of them were downright CREEPS. I strongly suspect one of them was actually a different guy than the one registered in the app. The worst one was in Bratislava - like, I absolutely do not appreciate personal questions about my age, where I live or if I’m traveling alone, especially at night, thank you very much, and I’m not even mentioning the condition of the car. Never had such an experience with taxi drivers, Uber or Lyft. So back to regular taxi services it is, sorry Taxify, your drivers are a bunch of creeps and I did not feel safe with any of them.
Creepy drivers, app lies about arrival time
16/02/2019

#Tibby

There’s not much I can say about the technical side of the apps - it works without major hiccups. But! The arrival times keep changing ALL THE TIME. It is fairly important whether the cab will be there in 2 minutes or 7. Or rather, I’d be happier if you told me it’s going to be 7 and it were 3 rather than the other way around (promised 3 and it were 10).And secondly, I have no idea hat your requirements for taxi drivers are but I’ve taken Taxify 3 times in two different cities and all of them were downright CREEPS. I strongly suspect one of them was actually a different guy than the one registered in the app. The worst one was in Bratislava - like, I absolutely do not appreciate personal questions about my age, where I live or if I’m traveling alone, especially at night, thank you very much, and I’m not even mentioning the condition of the car. Never had such an experience with taxi drivers, Uber or Lyft. So back to regular taxi services it is, sorry Taxify, your drivers are a bunch of creeps and I did not feel safe with any of them.

Thanks for using Bolt! We regularly update the app to provide a consistently high-quality experience. This update includes bug fixes and performance improvements. Enjoying Bolt? Please leave a rating! Your feedback helps us improve.

Version 234.0 5 days ago

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Accessibility

Information

Size: 208.3 MB
Category: Travel
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 43 more

English, Arabic, Armenian, Azerbaijani, Belarusian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hungarian, Italian, Kazakh, Latvian, Lithuanian, Malay, Maltese, Nepali, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
Age Rating: 4+

4+

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Contains
Advertising
Messaging and Chat
Provider: BOLT TECHNOLOGY OU

BOLT TECHNOLOGY OU has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.

DUNS Number
505829490

Address
Vana-Louna 15
Tallinn
10134 Harjumaa
Estonia

Phone Number
+372 53030790

Email
notices@bolt.eu