I was forced to migrate, i expected the new app to work, maybe with a few glitches. I didn’t expect how useless the new app might get. I often can’t even log in. I often get an error saying the app can’t even display my balance. Don’t get me wrong, i understand sometimes the system doesn’t have to work and i get it. But, and i’m not kidding, this app is often unoperational for a week! When i call KB call centre they tell me, they don’t know why the app doesn’t work this time. My desktop version sometimes wants verification via the old app, so i can’t delete it and have to keep it updated. It’s always a lottery. I complained so many times, so many minutes wasted on call centre - nothing improved, nothing changed, nobody helped. I want to transfer my money to another bank. Unfortunatelly i can’t. KB+ is not operational again for a week now.
Hello, we are sorry to hear about your negative experience with KB+. As far as non-functionality is concerned, in the last few weeks we have been experiencing occasional non-functionality for only a few minutes. What you mention is certainly not the standard, nor is the correct functioning of the app. Have you tried turning it off and on? You can also log in to the web version of KB+ via the integrated KB Key in the mobile version of the KB+ app. If you encounter a problem, it is preferable to contact us on the KB client line +420 955 551 505 (Mon-Fri 7:00-22:00, Sat-Sun 8:00-22:00) or by email at kbplus@kb.cz, we would help you resolve it promptly and share the information here. Martin, KB Team.