Worst experience ever. Was charged for a scooter that didn’t start. When I tried to claim in app there was endless “capture” images that I had to select “traffic light” etc. stupid.

I recently encountered a significant issue with the Lime app during a ride on April 6, 2024. Despite only using the scooter for 7-10 minutes, the app malfunctioned, making it impossible for me to end the ride properly. Consequently, I was overcharged as the session continued to run for 30 minutes. To make matters worse, I was stuck waiting an additional 15- 20 minutes for the scooter to lock since the app was completely unresponsive.I captured screenshots and videos of the issue as evidence. While I understand that technical problems can occur, the inconvenience and overcharging due to app failure are unacceptable. I’ve reached out to customer support for a resolution and am waiting to see how they handle this. But i still have’t receive any response from support.

Great app and service. Unlike Uber or Lyft, this really shows potential for sustainable urban mobility. Problem in Czechia is that large chunk of electricity is from brown coal, but it’s a promise.I guess this isn’t a place to talk about bikes or scooters. But my main issue can be solved by the app as well. Riding in Prague city center can be unpleasant and stressful – cobblestones, tram tracks, narrow streets with nervous mammoth car drivers. It would be nice to have some warnings or alternative routes.

I was not able to end ride anywhere near my destination. No parking limitation visible in the app, tried several places where these scooters park regularly to no avail. Had to ride back to the city centre and get a Bolt. Wasted time and money. To add insult to injury, I found a Lime blocking my driveway today. My driveway is less than 100m from a designated scooter parking, where I was not able to park less than 24hours earlier. Can’t reach anyone to remove it. Also twice as expensive as a Bolt.