UPS 4+

Honestly, my worst customer experience ever. This company should immediately stop accepting people’s property, until they sort things out or go out of business. I really hope this ends in court or gets mass media coverage, as UPS is directly affecting people’s lives. Three weeks delay, random disguting lies, zero customer service with robots, outsourced call centers - useless by the way. They just paraphrase tracking and find excuses for delays. Poor website that does not allow customers to file a complaint or a claim. If you manage to do so, they will manipulate it into an investigation only. As a cherry on the top, they faked delivery saying my address was incomplete, then after confronting them about this, they said the delivery was actually attempted, which was another filthy lie, as I was at home sitting by the window the whole day and my house is easy to find, name on the bell, plenty of carriers coming each week. The worst part of this was being absolutely desperate, left with no information with 300gbp at stake and tons of other personal issues caused by the delay and possible losing of the parcel and money. I really wish nobody else had to go through this and the employees of UPS were not the ones taking the heat from angry customers.

I never had problem with other shipping companies but with UPS I always had. They told me that my package was gonna arrive yesterday, and yesterday ,IN THE EVENING, they sent me an email that it’s going to arrive today. I still didn’t get any email when it’s going to arrive. Last time when I ordered they told me the package is going to arrive bettween 12-2PM, it came 3 hours later when I wasn’t home. Plus it took them over a week to deliver it. How come when I order from a official website of a brand like Tommy Hilfiger or Vans, it comes to my country within a day, from Netherlands. And you aren’t able to deliver the package in the country within 7 days? That’s ridiculous.

I haven’t ever had any problem with the deliveries as such, but both the webpage and the mobile app are terrible.. Do you want to quickly check info about your delivered package? Nope, you just must wait for the 5s confetti effect to end. Do you want to change address of delivery? Nope, firstly you must register and then the option to change the address disappears. Does the app tell you that the delivery will be in the evening? Nope, the delivery will be at 10:30 AM 😭 Please do something with the website and the app, I love your service but those are things that make me fell like I wanna just not receive any more packages