Good afternoon,We sincerely apologize for the delay in responding to your message.We appreciate the feedback given and inform you that we are seeking to make daily improvements and the suggestions presented will be considered in future updates to the Top Up feature of the Anda application.Best regards,

Bom dia,Informamos que ocorreu uma anomalia intermitente no TOP UP APP Anda, que não permitia a correta leitura dos cartões e finalização do carregamento, todavia, a situação já se encontra ultrapassada e normalizada. Lamentamos qualquer transtorno causado. Cumprimentos,

Good afternoon, The topup is made in 3 steps: 1st reading of the Andante card and choosing the product you want to load. 2nd choose your payment and billing details and confirm the charge. 3rd access "Pending Operations", select the blue arrow for the operation and touch the card chip again to the NFC on your phone. If there is an error when recording data on the card, the problem may be with the Andante card itself, so we suggest that you go to an Andante store to exchange it. If you return to Porto and need additional help or if there is an error in the operation, please contact Linhandante +351226158151 or go to one of our Andante stores. Best regards,