Managers and Admins on Elevate and Platinum plans can now enable and configure Family and Participant App access directly from Participant Settings, allowing participants and family members to request shifts. Additionally, a new Shift Requests section in Rostering enables managers to seamlessly review, approve, or reject incoming requests and automatically convert approved items into scheduled shifts.

We’ve enhanced Care Watch with performance improvements and smoother navigation for tracking real-time shift alerts.

Introducing Care Watch, a new central hub in the manager mobile app to track timesheet, shift, and documentation concerns in real time. Powered by AI, it flags risks and missed details with clear severity ratings, allowing managers to monitor live shift statuses and take quick, direct action right from the app.

We have added scroll pagination to the upcoming shifts list to ensure faster data loading and a smoother browsing experience.

Assigned Shift Slots For shifts involving multiple workers, a distinct time slot can now be assigned to each individual worker. From the mobile app, each worker can view, claim, and start only the specific slot assigned to them, ensuring clear delineation of responsibilities across all workers on a shared shift. Open Shift Slot Claiming Workers are notified when an open slot becomes available within a shift and may claim or request that specific slot directly within the app, rather than being required to take on the entire shift. Performance improvements and bug fixes.

This update introduces participant shift tasks to both worker and manager apps. Users can now view and track participant-specific tasks, and a new validation prevents completing shifts until all mandatory tasks are marked done, ensuring consistent delivery of care.

This update improves location tracking for smoother experience.

In our latest update, workers can now set their key strengths directly within the app and add an emergency phone number to their profile for enhanced safety and personalization.

This update improves shift location for scheduled shifts to ensure better accuracy and a smoother experience.

This update introduces enhanced management tools and smoother workflows for both managers and workers. Managers can now manage Participant Documents directly and access a dedicated Worker View within the Schedule tab. We’ve also improved Worker Document management and added a custom date selector for Case Notes to provide greater flexibility. To streamline reporting, we’ve added address auto-suggestions for incident reports and refined distance restrictions to ensure more accurate shift start-ups.

We have enhanced shift notes by making them permission-based, ensuring workers only see and manage notes relevant to their roles. This update also includes general improvements for a more reliable and smoother experience.

Introducing a new Documents section in the Participant Profile, where workers can securely view, search, and upload files based on their permissions. The update features an in-app viewer for PDFs and images, easy file uploads from your device or camera, and clear progress indicators for a seamless experience.

We have improved the policy document downloading process to ensure a smoother and more reliable experience.

We’ve improved the shift and incident attachment features to ensure a more reliable and seamless experience when uploading documentation.

Our latest update introduces key improvements to the Incident Management system, providing a more reliable and efficient experience for reporting and tracking incidents.

The Vertex360 Mobile App now supports Incident Management, enabling Workers to report participant incidents directly from their device in line with NDIS requirements. The guided reporting flow includes clear instructions, mandatory incident outcomes, and conditional forms such as Medication Incidents, ensuring accurate, compliant incident submission while on the go.

Improves the shift notes feature for a more reliable and user-friendly experience

Enhancements for a smoother, faster loading experience and overall app improvements

In our latest update, we’ve added the ability to log Units of Measure, instructions, and side effects within your medication records. We have also optimized the shift rejection feature for a more seamless and intuitive user experience.

This update includes improvements and enhancements to participant shift notes for a smoother experience.

Easily switch service providers Workers can now switch between service providers with a single tap using the same email address—quick, seamless access to multiple organisations. Form visibility controls for admins A new “Show to Worker” toggle lets SP admins choose which participant forms are visible on the mobile app. Enabled forms appear in a dedicated Forms section where workers can view and filter by category. Compliance Progress Bar Worker profiles now include a Compliance Progress Bar, giving workers and managers a clear snapshot of compliance status and any outstanding tasks. Add participant case notes Workers can now add case notes for participants directly from the mobile app. Apply for partial leave Partial leave applications are now supported on mobile. Participant forms on mobile All participant forms are now accessible in the mobile app.

We’ve made several enhancements and improvements to the Scheduled screen for a smoother and better user experience.

The mobile app now allows users to retry fetching location or continue ending a shift if the location isn’t captured. This update ensures smoother shift completion, even when GPS signals are weak or unavailable.

- Fixed reject shift issue - Fixed location issue

Get ready for a more powerful and seamless experience! We’ve completely redesigned the Home, Timesheet, Open Shift, Upcoming Shift, and Schedule screens with a fresh, modern look. - You can now approve or reject employee leave and time-off requests right from the app. - Open Shifts are smarter than ever – Open shifts have two modes and are handled from business settings. Workers can accept open shifts directly or request manager approval. - Shift rejection made easy – disable it, set a custom timeframe, or let managers take control. - Shift end questions now appear during shift work, letting workers respond quickly and keep records up to date. - Location is crystal clear! Shifts now come with Google Maps integration so workers know exactly where they’re needed. - Plus, loads of fixes and behind-the-scenes enhancements for a faster, smoother, and more reliable app experience.