There is a automatic top up of 3,50€ if you don’t deactivate it within your profile settings, it’s activated by default. So if you buy a block package for 5 €, they will actually charge you 8,50 € due to the automatic top up if your account is below 0,50 €.

They rob you, dont trust this company!!! we wanted to ride a few 1km. paying maybe 3,50 each. we loaded 5€ in our accounts. you can only park in 2 places in the whole city. first we were searching half an our the parking lot were we can park, paying for each minute. then when we finally arrived they told us that we cant park here because there are already bikes parking in this parking lot (duh). during that period the booked 3.50€ every 10mins. we simply wanted to park but the app told us to go back were we come from just to park our bikes so that we would be at the place were we began but 15€ each poorer. we tried to delete our accounts because they took more money all the time but the app told us that we cant because the ride is still going on (duh) we wanted to contact them but good lick finding the number of them… all in all worst riding experiance of my whole life. ruined our whole evening. (they still take 3,50 every 10mins and we dont know what to do) the place we came from is also full now🫡… all in all 40€ right now. lets see how our bank accounts looks like tomorrow

Bikes are in poor quality, rattling by every hole. During the ride the wheel has blocked and needed to look for the nearest parking station, which was quite away. It’s very hard to find the parking station - there are no sign for it.

You Can Rent an e-bike everywhere for 18 Euro the Whole day - These Mercury bikes a much more expensive !! All the rentals where you have to Load up Money before are Rip-offs