Release Notes 3.25.3 Week of March 16, 2026 Greetings from Optii! Version 3.25.3 delivers key fixes and improvements to enhance usability and performance. What’s New -Component Rooms now can be set at the action level, no longer have to apply the same logic for all departures or stayovers. Customize your workflow! -New Room Exception Status Icons, making it easier to set the correct status -Addressed issues with icons/ETAs/Special Status not getting displayed under on the job cards for My Jobs view Have questions? Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Or email: help@optiisolutions.com

Release Notes 3.25.2 Week of January 29, 2026 Greetings from Optii! Version 3.25.2 delivers key fixes and improvements to enhance usability and performance. What’s New -Addressed an issue where ETA/ETD was not displaying on My Assigned Jobs. -Addressed an issue where the arrival, departure, and room exception icons were missing on the job cards. Have questions? Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Or email: help@optiisolutions.com

Release Notes 3.25.0 Week of March 03, 2026 We're excited to kick off March with Optii 3.25.0! This release brings smarter housekeeping automation, a brand-new performance report, and a faster start to every shift. Here's what's new: Housekeeping Rules Enhancements Key improvements to how Optii handles room status and job creation automatically: • Early Departure Logic – Rooms now retain a Dirty status after an early checkout, even if previously marked Clean or Inspected, ensuring the correct cleaning job is always triggered. • Due Out OOO Room Logic – Rooms returning from Out of Order or Out of Service status now automatically receive the correct cleaning task, with no manual steps required. • Back-to-Back Logic – Stayover jobs are no longer incorrectly created when a room move is involved. Skip Option for Inspections A new action giving inspectors greater flexibility within their workflow: • Inspectors can now skip an inspection step directly from the inspection workflow. • Skipped inspections are tracked separately, giving management an accurate view of true inspection volumes and timing. Linen Strip Configuration New configuration options giving properties control over linen job behaviour: • Properties can now decide whether a Linen Strip job is automatically cancelled when a Room Attendant begins cleaning. • Settings take effect immediately and require no technical knowledge to configure. Housekeeping Benchmark Report A brand-new report bringing team performance data together in one place: • Covers both Room Attendant and Inspector performance in a single, easy-to-read view. • Filter by Role, Room Type, or User. • Replaces the need to download and cross-reference multiple reports. • Reports can be scheduled for automated delivery. Additional Room Exception Status Support Expanded status options now available directly from the job card: • A fuller set of room exception statuses is accessible from the three-dot menu on any Housekeeping job card. • Supervisors can view and apply exception statuses without leaving their current workflow. Automatic Login Routing Users are now taken straight to their most relevant view upon login: • My Jobs Auto-Routing – Users without dashboard access go directly to My Jobs. • Dashboard Priority Routing – Users with dashboard access are routed in order: Service Dashboard → Housekeeping Dashboard → GM Dashboard. • Fallback Routing – Users without dashboard or My Jobs access are directed to Job Status. • Works across all login types — both standard and SSO — on Desktop and Mobile. Enhancements & Fixes • Component Rooms – Jobs now log the correct start time when added. • Optii AI Support – A new in-platform chat support agent and tooltips to guide users throughout the platform. • Activity Log – Job actions are now visible alongside the job ID on the location activity log. • Bug Fixes: Timeline unassignment and performance improvements, property navigator search now returns exact matches, smarter room move logic with automatic check and departure task creation based on move duration. Have Questions? Your Optii Success Manager is here to help! Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Email us at: help@optiisolutions.com

Release Notes 3.25.0 Week of March 03, 2026 We're excited to kick off March with Optii 3.25.0! This release brings smarter housekeeping automation, a brand-new performance report, and a faster start to every shift. Here's what's new: Housekeeping Rules Enhancements Key improvements to how Optii handles room status and job creation automatically: • Early Departure Logic – Rooms now retain a Dirty status after an early checkout, even if previously marked Clean or Inspected, ensuring the correct cleaning job is always triggered. • Due Out OOO Room Logic – Rooms returning from Out of Order or Out of Service status now automatically receive the correct cleaning task, with no manual steps required. • Back-to-Back Logic – Stayover jobs are no longer incorrectly created when a room move is involved. Skip Option for Inspections A new action giving inspectors greater flexibility within their workflow: • Inspectors can now skip an inspection step directly from the inspection workflow. • Skipped inspections are tracked separately, giving management an accurate view of true inspection volumes and timing. Linen Strip Configuration New configuration options giving properties control over linen job behaviour: • Properties can now decide whether a Linen Strip job is automatically cancelled when a Room Attendant begins cleaning. • Settings take effect immediately and require no technical knowledge to configure. Housekeeping Benchmark Report A brand-new report bringing team performance data together in one place: • Covers both Room Attendant and Inspector performance in a single, easy-to-read view. • Filter by Role, Room Type, or User. • Replaces the need to download and cross-reference multiple reports. • Reports can be scheduled for automated delivery. Additional Room Exception Status Support Expanded status options now available directly from the job card: • A fuller set of room exception statuses is accessible from the three-dot menu on any Housekeeping job card. • Supervisors can view and apply exception statuses without leaving their current workflow. Automatic Login Routing Users are now taken straight to their most relevant view upon login: • My Jobs Auto-Routing – Users without dashboard access go directly to My Jobs. • Dashboard Priority Routing – Users with dashboard access are routed in order: Service Dashboard → Housekeeping Dashboard → GM Dashboard. • Fallback Routing – Users without dashboard or My Jobs access are directed to Job Status. • Works across all login types — both standard and SSO — on Desktop and Mobile. Enhancements & Fixes • Component Rooms – Jobs now log the correct start time when added. • Optii AI Support – A new in-platform chat support agent and tooltips to guide users throughout the platform. • Activity Log – Job actions are now visible alongside the job ID on the location activity log. • Bug Fixes: Timeline unassignment and performance improvements, property navigator search now returns exact matches, smarter room move logic with automatic check and departure task creation based on move duration. Have Questions? Your Optii Success Manager is here to help! Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Email us at: help@optiisolutions.com

Release Notes 3.28.9 Week of February 25, 2026 Greetings from Optii! Version 3.28.9 is a hotfix focused on supervisor workflow reliability and job status visibility. Improvements Supervisor View – Job Details Access: Fixed an issue where supervisors were unable to click into Job Details from the Supervisor view. Job details now open as expected.

Release Notes 3.24.8 (Hotfix) Week of February 18, 2026 Greetings from Optii! Version 3.24.8 is a hotfix focused on timeline accuracy, visibility, and supervisor efficiency. Improvements • Optimizer Sync: Updating the Optimizer order now correctly impacts job assignments on mobile. • Alphabetical Timeline: Users added to the timeline are now displayed in alphabetical order. • Cleaning Exceptions: Cleaning exceptions are now visible on the timeline. • Inspector View Auto-Refresh: Inspector’s View now auto-updates when changes are made. • Timeline Icons: Arrival/Departure icons are now visible on the timeline and in View Jobs. Have questions? Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Or email: help@optiisolutions.com

Release Notes 3.24.0 (iOS) Week of January 29, 2026 Greetings from Optii! Version 3.24.0 delivers a new Supervisor View, smarter housekeeping automation, saved filters, tag upgrades, improved Pick Up handling, and key performance fixes. What’s New • Supervisor View (Inspector’s View): a dedicated view for Managers/Supervisors to oversee inspections and room activity. View assignments, cleans, status updates, workload/credits, and use quick actions like DND, Rush, and Tags. Includes role-based access plus advanced filters (Location, Section, Role, Team Member). • Housekeeping Rules — Job Add-ons: create reservation-based add-on rules that evaluate check-in date, length of stay, and frequency so the right add-on jobs are created automatically on the next applicable day. • Pick Up (PU) status (optional): PU can now be enabled/disabled at the property level. When enabled, existing logic remains (including check tasks for revisions) while Optii continues to accept status updates from the PMS. • Saved Filters (Service + Housekeeping): save multiple filter combinations to your profile, reuse them across views, and keep your last-selected filter across sessions. • Tags on Job Cards: see tags directly on job cards and add/create tags inline at any point in the job lifecycle—updates appear instantly. • Optii AI Support: new AI support chat + helpful tooltips (available on desktop). Enhancements & Fixes • Job Added timestamp now logs when a job is successfully added (not when “Add Job” is selected). • Location Activity Log now shows the job action associated with the Job ID. • Improved Timeline performance and fixed intermittent unassign issues. • Property Navigator search now returns exact matches more reliably. • Cleaning/Inspected status updates now cancel related check/inspection tasks for the same location when applicable. • Refined room-move logic: less or equal than 1 min: set to Vacant + keep last known cleaning status – greater than 1 and less than 5 min: set to Vacant + create a Check task – greater or equal than 5 min: set to Vacant + create a Departure task Have questions? Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Or email: help@optiisolutions.com

Release Notes 3.24.0 (iOS) Week of January 29, 2026 Greetings from Optii! Version 3.24.0 delivers a new Supervisor View, smarter housekeeping automation, saved filters, tag upgrades, improved Pick Up handling, and key performance fixes. What’s New • Supervisor View (Inspector’s View): a dedicated view for Managers/Supervisors to oversee inspections and room activity. View assignments, cleans, status updates, workload/credits, and use quick actions like DND, Rush, and Tags. Includes role-based access plus advanced filters (Location, Section, Role, Team Member). • Housekeeping Rules — Job Add-ons: create reservation-based add-on rules that evaluate check-in date, length of stay, and frequency so the right add-on jobs are created automatically on the next applicable day. • Pick Up (PU) status (optional): PU can now be enabled/disabled at the property level. When enabled, existing logic remains (including check tasks for revisions) while Optii continues to accept status updates from the PMS. • Saved Filters (Service + Housekeeping): save multiple filter combinations to your profile, reuse them across views, and keep your last-selected filter across sessions. • Tags on Job Cards: see tags directly on job cards and add/create tags inline at any point in the job lifecycle—updates appear instantly. • Optii AI Support: new AI support chat + helpful tooltips (available on desktop). Enhancements & Fixes • Job Added timestamp now logs when a job is successfully added (not when “Add Job” is selected). • Location Activity Log now shows the job action associated with the Job ID. • Improved Timeline performance and fixed intermittent unassign issues. • Property Navigator search now returns exact matches more reliably. • Cleaning/Inspected status updates now cancel related check/inspection tasks for the same location when applicable. • Refined room-move logic: greater/equal than 1 min: set to Vacant + keep last known cleaning status 1 lower than 5 min: set to Vacant + create a Check task greater or equal to 5 min: set to Vacant + create a Departure task Have questions? Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Or email: help@optiisolutions.com

Release Notes 3.23.0 Week of December 11, 2025 Greetings from Optii! We’re wrapping up the year with exciting updates designed to make your daily operations smoother, smarter, and more efficient. Here’s what’s new in version 3.23.0: Linen Strip Cancellation Automation Optii now automatically cancels any incomplete Linen Strip tasks to save your team time and reduce manual work. During Daily Job Creation (DJC), any unfinished Linen Strip tasks are automatically cancelled. When a user starts cleaning a room, any pending Linen Strip task for that same room will also be cancelled. This improvement keeps your housekeeping workflow clean and efficient—no more manual cleanup or confusion about task status. Benefits: Reduces manual work Prevents human error Keeps Optii as your single source of truth for room cleaning status Stayover Cadences by VIP Code You can now manage stayover cleaning frequencies using VIP and Special Codes. This feature gives you the flexibility to define unique cleaning cadences for specific guest types. Set different stayover frequencies for each VIP or Special Code Override the standard property cadence Use a value of “0” to skip Stayover job creation for that guest type Benefits: Full control over service frequency Reduced manual job adjustments Improved guest personalization TD Inspections Automation Ensure consistent quality control with automated Turndown (TD) inspections. Optii can now automatically create an Inspection job after a TD task is completed, giving you full visibility and confidence in your evening service. OOO/OOS Rooms Drawer Gain better visibility into Out of Order (OOO) and Out of Service (OOS) rooms directly within the Rooms Drawer. Your team can now easily see OOO/OOS rooms while still tracking their current cleaning status. Benefits: Improved visibility of OOO/OOS room status Clear understanding of cleaning progress and readiness across all rooms Credit Value Override by Room Location You can now override global room type credits with individual room-level values. This provides more control over time allocation and allows you to account for differences such as room size or layout within the same room type. Benefits: Greater flexibility in workload management More accurate time tracking per room Improved operational efficiency These updates continue our commitment to making Optii the most reliable and efficient platform for hotel operations. Thank you for being part of the Optii community. Have Questions? Your Optii Success Manager is here to help! Call us: North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166 Email us at: help@optiisolutions.com

Release notes for 3.22.1, November 24th, 2025 This update includes performance improvements and bug fixes to keep things running smoothly. Bug fixes: Fixed an issue where checklist tasks wouldn’t allow you to update photos. Fixed an issue where checkbox tasks sometimes didn’t register your selection. Fixed an issue where you couldn’t select an option from checklist dropdown task types.

What’s new in 3.22.0 This release gives Housekeeping its own dedicated home and adds more automation so teams can move faster with less manual work. Highlights -New Housekeeping tab Access all housekeeping tools in one place: Timeline/Board, My Jobs, and more—no more digging through mixed navigation. -Granular HK permissions “Add Housekeeping Jobs” and “Edit Housekeeping Jobs” are now separate, so you can let attendants add jobs while limiting edits to supervisors/managers. -Turndown automation Auto-create Turndown jobs based on Special Codes, VIP Codes, or Room Types, at the time you choose—no more manual task management. -OOO/OOS task automation Control if and when OOO/OOS rooms get cleaning/inspection jobs with flexible options: Daily, Interval (every X days), Last Day, or None. -Linen Strip automation Automatically create Linen Strip tasks for selected room types so you can track Houseman work, who did it, and how long it took. -My Jobs credit breakdown Team members can now see total credits and credits by job type (e.g., stayover, departure, turndown) directly in My Jobs for better pacing and workload visibility. -Checklist icons Add icons to checklist templates (e.g., Linen change, minibar, safety, rooms PM) so staff can quickly spot and pick the right checklist on mobile. Enhancements & fixes -Search repeating job templates by action, item, priority, team member, or location. -See job actions in the Location Activity Log. -Filter Job Status by entire floor (e.g., Floor 1) to focus only on the rooms you care about. -Fixed issues with tasks converted to jobs not inheriting the correct department, and rush rooms not appearing correctly in the activity log.

Optii 3.21.5 is here! This release introduces two powerful enhancements to improve housekeeping accuracy and property setup efficiency: -Support for Credits & Duration based on the guest number: Housekeeping Managers can now configure job durations and credits based on the number of guests per room type. When enabled via the “Customized by Guest Count” toggle under Room Type → HK Credits & Checklists, users can define per-guest increments for each action type (Departure, Stayover, Inspection, Turndown, Correction). -Floor Plan Bulk Updates: You can now perform bulk updates directly from the Floor Plan, making it faster and easier to manage large sets of rooms or locations. Users can select multiple locations and take quick actions using the new “Actions” menu to: -Add Tags to multiple rooms at once -Change Room Type for selected locations -Activate or Deactivate locations in bulk -Bulk Update Sections Selected Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Optii 3.21.0 is here! We’re excited to introduce Optii 3.21.0 — focused on speed, visibility, and productivity across Housekeeping, Service, Chat, and Projects. From rushing rooms to managing multi-room jobs, this release helps teams move faster while giving managers smarter controls. Housekeeping New List View -Switch from timeline to list for easier management -See all jobs: unassigned, in-progress, or ready to rush. -Take action directly with filters and bulk tools. Key Actions: -Rush rooms in bulk -Cancel tasks -Assign/unassign rooms Bulk Credit Updates -Update credits for multiple team members at once. -Apply by filters (user/role). -Save time during opening and make ad-hoc adjustments quickly. My Jobs View Smarter Job Cards & Views -Update room exceptions (DND, No Show) right from the card. -Track work across: -My Assigned Jobs – active jobs -My Section – all work in your assigned areas -My Added Jobs – jobs you personally created Benefit: clearer job management and faster updates. Service Revamped Service List View Managing jobs one by one is gone — bulk tools are here. Bulk Actions: -Add notes across multiple jobs -Apply tags for urgency or reporting -Attach files/photos in one go -Delete accidental jobs instantly Filters: -Department (repair, replace, inspect) -Job Type (guest vs internal) -Status (not started, in progress, done, on hold) -Added date range for history Job Assist Now more powerful than ever: -Create jobs across multiple rooms & items in seconds. -Add due times and assign directly. Example: “Change filters & replace batteries in rooms 104, 105, 106 — assign to Anthony, due 2pm.” → Generates 3 jobs, fully mapped and ready. Enhancements & Fixes -Future Job Filter: Added confirmation before deleting attachments. -Activity Log: Now shows partner/integration name for jobs. -Log Issues Fixed: PMS events mislabeling + room list view now on homepage. 3.21.0 makes managing jobs faster, smarter, and more flexible — so your team can spend less time clicking and more time delivering great guest experiences. Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Release Notes 3.20.10, September 9th Mobile performance – Faster navigation in the My Jobs section, with smoother filtering options for teams on the ground Login experience – Fixed issues with logging out and back in, ensuring a more reliable session flow.

Release Notes – 3.20.8, August 11th – Addressed minor bugs and made performance improvements for a small set of mobile devices to extend battery life.

Release Notes for 3.20.7 July 31st -ETA/ETD in My Jobs Easily view Estimated Time of Arrival and Departure directly within your My Jobs list—helping you stay on top of timing at a glance. -Search in Room List View Quickly find rooms with the new search bar in the Room List View—no more scrolling through the entire list! -Job Assist Performance Enhancements Behind-the-scenes improvements to make Job Assist faster and more reliable when suggesting jobs from chat.

Release Notes for 3.20.6 -Enhanced My Jobs view to prioritize Rush Rooms and In Progress jobs -Improved Timeline performance -Fixed an issue where job item assignments were not being stored -Fixed an issue where the Job Due By time was not automatically updating when a new start time was added

Release Notes – 3.20.5 - Jobs under my jobs are now sorted alphanumerically for easier viewing - Added filters, by Action, Location and Team Member in My Jobs - Improved performance on the My Jobs page - Service jobs now appear in the My Sections view

v3.20.4

Release 3.20.3 - Here’s what’s new in this hotfix release: -My Sections Tab (Housekeeping) A brand new My Sections tab is now available under My Jobs to help Room Attendants view all jobs tied to their assigned sections at a glance. -Put Inspections on Hold You can now place inspections on Hold—giving you more flexibility to pause and resume them as needed. -Total Credits in My Jobs The My Jobs view now displays a total credit count, making it easier for team members to understand their daily workload. -Location Filter on Job Status Page Quickly zero in on jobs with the new Location Filter—a small but helpful enhancement to speed up searching on the Job Status page.

3.20.2 Hotfix Release We addressed and enhanced the following: -My Jobs (HK): Now shows total credits for incomplete jobs -Job Status Page: Added Location Filter for easier job search -Timeline: Performance improvements for faster load times

Hotfix Release Notes – 3.20.1 This hotfix addresses the following issues: Task to Job Conversion: Fixed a bug where converting a task to a job was not properly populating job details. Notifications: Resolved an issue where notifications were being stored instead of sent, resulting in delays or sudden bursts of messages to users.

Optii 3.20.0 is here! We’re excited to roll out version 3.20. an upgrade packed with AI-powered features, simplified workflows, and new above-property insights. This release helps your team work faster, reduce errors, and better manage job creation across single or multiple properties. Smart Operations (New Product Line) Job Assist makes job entry faster and easier: • Text: Type “Fix broken light in room 231” and watch fields auto-fill. • Speech: Speak into your device to generate a job hands-free. • Image: Snap or upload a photo and let Optii detect the issue and fill out the form. Benefits: • Cuts job creation from 44s → 12s • Reduces manual errors • Supports multiple languages • Great for new hires and busy staff Smarter Job Creation Tools New Job Form: Cleaner layout, smarter defaults, and optional Add-Ons (Attachments, Notes, tags, Checklists) let you streamline without clutter. One-to-Many Jobs: • Select multiple rooms/locations • Generate individual jobs for each • Ideal for inspections, minibar, or maintenance sweeps Add Job from Job View: • Add a follow-up job directly from a job’s detail drawer • Great for inspectors or when chaining tasks Housekeeping Enhancements Virtual Room Support: • Honors your property’s setting: jobs for parent or child rooms • Visual indicator shows virtual setup across Timeline, My Jobs, and Job Status • Hover to see associated rooms Job Rules v1: Job Add-Ons The first wave of rules automation for Housekeeping! Set room-type-based rules to auto-apply: • Credits • Duration • Checklists Based on job type (e.g., Stayover, Departure), occupancy, and frequency. No more manual tweaks—just consistent, brand-compliant execution. Above Property Controls Service Summary Dashboard (NEW!) • Cross-property view of Service job data • Filter by property, priority, job type, department, and more • Identify trends, slowdowns, and problem areas • Ideal for regional leaders & analysts Enhancements & Fixes • Delete file attachments only after confirmation • Room List now accessible directly from the Home page • “Location Tags” renamed to “Location Sections” for clarity • Fixed: Job detail load issues, incorrect DND handling, stuck notifications, and miscalculated due times spanning days Need Help? Reach out to your Optii Success Manager or email us at help@optiisolutions.com North America: +1 855 398 1447 Asia: +852 3008 0288 Europe: +44 20 3037 8851 Australia/NZ: +61 7 5292 5166

Thu 26 Jun - 2025 Release Notes v3.19.8 - Updated the password validations

This update addresses the following bugs: -Fixed an issue where editing the start time of a job would incorrectly inherit the due by time. -Resolved a problem with jobs not fully loading after logging back in and after logging out. -Improved search capabilities to ensure consistent and reliable results.