Added bar code scan feature for searching Assets Improved app startup time Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly Misc Bug and performance fixes Please note we are continuing to further improve the Ticket Index display and sort performance

Added an Assigned End User field to the Asset Detail page You can now search for Assets by End User name in the Asset section Fixed an issue preventing Ticket Details from refreshing on Worksheet creation Improved Appointment Creation flow Updated Date Time Picker in Appointments

Fixed a bug that was causing sessions to end much sooner than they should be. Performance fixes for the Appointments section Backend stability fixes

Updated Ticket Sorting and Filtering to better align with web app Improved Asset section scroll performance Improved Alerts section scroll performance The app will now remember account subdomain when session ends Improved Ticket Index performance Added Labor drop down selection to Timer Entry Misc back end performance fixes

Added an Assigned Tech field to the Tickets-Create page

Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App. Performance Improvements to the Home Page.

Improved Asset Detail page load Improved Appointments page load Made some UI adjustments on the Ticket Detail page General Crash fixes

Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address.

We have introduced Ticket Worksheet functionality. Fixed an issue where the 'Start Chat' button would become unresponsive. Updated Ticket Detail load time and behavior. Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address. Fixed misc crashes

Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly Updated the Alerts page to be more clear when there are no Open Alerts currently. Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen. Fixed some misc app crashes

Dark Mode - Added Support for Dark Mode theming in the Mobile App Fixed Misc App Crashes

Added an Assigned Asset Section to the End User Detail page Introduced Canned Responses to Ticket Comments Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png) Updated Asset Online Indicator for clarity Performance updates to Chat Crash Fixes

You can now create, view and edit End Users for Organizations Fixed an over eager form validation Fixed a login issue that could be triggered by an unexpected token expiration Fixed a series of issues that could lead to app crashes

Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User.

Updated Ticket Creation so that after creation, you are now sent to the new Ticket Tapping on RMM Alert Notifications from the lock screen now correctly directs you to the corresponding Alert Fixed some cased where Push Notifications were not firing as expected Fixed some crashes in various areas of the app Added Assigned End User field to Ticket Detail You can now Clear, Search, and Assign End Users in Tickets Added Assigned End User field to Ticket Create Page

Fixed a case where the Customer Search could incorrectly show no results. Fixed an issue where a Timer Entry would be created even when no minutes value was entered while creating a Ticket Note. Fixed a flow where Custom Fields could not be filled out during Ticket Creation. Fixed a case where navigating to Chats was not displaying Unread Chats as expected. Fixed a case where the Asset list would not load as expected due to a fetch interruption. Improved Chat module performance. Fixed a series of crashes that could occur under certain scenarios. Updated some UI elements on the Ticket Detail page. Added Asset Names on the details of corresponding RMM Alerts. Relocated Customer Search to Main Menu.

Fixed a validation issue which could prevent Appointment creation. Fixed an error that prevented the Chat page from updating with the latest Chat response without hard refreshing the page. Fixed issue that could lead to Appointments seeming to duplicate on initial Index load. Added Long Press, Copy-Paste function to fields in the app. Added new icons near Phone Numbers and Addresses that will open the phones default apps for calling and maps.

Fixed an issue that prevented a small number of accounts from authenticating as expected Fixed an issue which resulted in a timer entry to not save as expected Removed the 250 character limit on Ticket Comments Add the ability to @mention techs from Ticket Comments

Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat. Fixed an issue where long company names resulted in an error in Search. Fixed an issue where addresses weren't being fully displayed when creating a New Appointment. Fixed a condition that when met, prevented a Chat from being triggered from the Asset page. Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script Updated App Icon and Color Scheme.

Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat. Fixed an issue where long company names resulted in an error in Search. Fixed an issue where addresses weren't being fully displayed when creating a New Appointment. Fixed a condition that when met, prevented a Chat from being triggered from the Asset page. Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script Updated App Icon and Color Scheme.

Added dedicated Asset section. Added Asset detail information. Added ability to search Assets. Added the ability to search and execute scripts on Assets. Fixed a bug with the address validation when creating appointments. Fixed a behavior in Appointments that allowed a different customer to be selected than was attached to the ticket. Fixed an issue that would cause a Customer's Company Name to not show when expected in the app.

General Bug Fixes and Improvements Fixed a case where disabling FaceID would not save as expected resulting in an error. Fixed a case that prevented the iOS permission pop-up for using FaceID during biometric setup in Settings from appearing. Fixed an error that would occur when entering unexpectedly large integers into Duration of Time Entries. Updated the "Search Customer" page in Ticket Creation to improve performance and UX. Updated the Chat's Page to better reflect when a user is viewing a filtered list.

Improved page load performance on Chat page Addressed a case where Push Notifications would send incorrectly Fixed an issue when entering an Appointment time where setting the End Time first, the setting the Start time would reset the End Time. Background Performance optimizations

Minor bug fixes

Minor bug fixes