Genesys Cloud Insights 4+
Genesys Telecommunications Labs, Inc
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- Gratis
Capturas de pantalla
Descripción
Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
Novedades
Versión 2024.27.0
- Added the ability to delete an alert from the inbox
- Fixed an issue where the on queue value could be displayed as a negative value
- Fixed an issue where an empty alert could display in the inbox
- Fixed an issue where the next button could be disabled during the onboarding process
- Localization improvements
Privacidad de la app
El desarrollador (Genesys Telecommunications Labs, Inc) indicó que, entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
Datos no asociados con tu identidad
Los siguientes datos pueden recopilarse, pero no están asociados con tu identidad:
- Datos de uso
- Diagnóstico
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- Genesys Telecommunications Laboratories, Inc.
- Tamaño
- 19.5 MB
- Categoría
- Negocios
- Compatibilidad
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- iPhone
- Requiere iOS 16.0 o posterior.
- iPad
- Requiere iPadOS 16.0 o posterior.
- Idiomas
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Español, Alemán, Checo, Chino simplificado, Chino tradicional, Coreano, Francés, Hebreo, Inglés, Italiano, Japonés, Neerlandés, Noruego bokmål, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Ucraniano, Árabe
- Edad
- 4+
- Copyright
- © 2024 Genesys
- Precio
- Gratis