Fix: Resolved an issue preventing tickets with custom fields from being closed. Fix: Keyboard layout bug

Fix: Resolved an issue preventing tickets with custom fields from being closed. Fix: Keyboard layout bug

Support for Splashtop Premium added Bugfixes

Bug fixes: *Search bar in scripts section *Xero rates correctly synced *Clone shared script logic bug fixed *Billing information permissions fixed (user without a billing information permission can't watch rates) *Email sent to contact while creating a ticket from the mobile app without an automation rule in place fixed *Splashtop connection notifications show the technician’s name instead of “MobileApp” *Shared script logic for new permissions + backward compatibility and more

Bug fixes: 1. Scrolling issues in ticket comments 2. Search in Hebrew did not return results 3. Authentication issues 4. Run scripts button does not work 5. Ticket conversations are incomplete 6. Failure calling certain number formats and more.

bug fixes

Time entry edits: View and edit time entries. Stable remote access: Revamped connection for consistent access. Linux agent updates: Now with machine name, IP, hardware insights, and disk info.

· New Search tab: You’ve got a new Search tab to find devices, tickets, end users, agent fields, and more! · Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab! · Ticket custom fields: You can now select custom fields for tickets.

· Sharing is caring: For those on the move, you can now copy and share the agent installation URL via mobile. · Tickets makeover: We’ve given the Tickets page a lil facelift.

· Quick Reply templates: Generate ticket responses in less than 12 parsecs! · Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets! · Add Customer: Multiply your customer base at the speed of light by adding customers via mobile! · Bugs: Stomp stomp, squish squish.

· Ticket upgrades: Edit ticket titles and reassign Sites/Customers, Users/Contacts, and contracts! Ticket comments are now auto-adjusted to internal/external based on web app settings. Push notifications for newly created tickets now include the Site/Customer. · Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.

· You can’t choose your family: But you can add and edit contacts! · And speaking of contacts… our new Tickets tab lets you easily view all tickets raised for a specific contact, so you can finally find out if your end-users are any better than your parents at remembering passwords (fingers crossed!)

· Improved search: Search for tickets by name or number. · Have your say: Submit feature requests via Settings > Feedback. · I spy: Report bugs via Settings > Feedback.

· You can now delete and close tickets. · You can now update the status of multiple tickets at once. · We’ve improved our notification feature.

· Hopefully no “12345”: View customer, contact, and device passwords from your mobile. · Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile! · Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!

· Hopefully no “12345”: View customer, contact, and device passwords from your mobile. · Equipped with scripts: You’ve now got the power to run scripts WITH VARIABLES on your end-user devices directly from your mobile! · Too many friends? We’ve added a search bar in the Contacts tab, for easier navigation!

· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site. · Make way! Contacts/Users now have their own tab within the Customer/Site page. · See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added. · Shai-Hulud? Not quite... but we took care of smaller bugs.

· Who doesn’t love finger painting? Have your end users sign off on work done whenever you’re on site. · Make way! Contacts/Users now have their own tab within the Customer/Site page. · See more, know more: Attachments will be created from inline images added to ticket comments and the image name will appear where it was added. · Shai-Hulud? Not quite... but we took care of smaller bugs.

New version! Improved performance, dead bugs, and the option to filter tickets by Assignee and Priority.

Beyond general in-app improvements (and the all-too-fun task of killing bugs), you can now: · Log out, restart, and shut down devices · Add manual time entries to tickets · Find your devices via the Devices tab search bar

Beyond improving the app experience, we: • Added manual time entries to tickets • Added a new search bar in the Devices tab Then we destroyed bugs (as one does).

We’re comin’ in hot with some groovy updates and a super-fresh redesign that better represents us and our vision! • Select your own custom statuses, right from your mobile! • Bug fixes

Bug fixes

Introducing login with Auth0 for the Atera mobile app; including biometric authentication for a faster and more secure login experience.

• We’ve redesigned alerts to include the snooze and resolve functions as well as the customer’s name • Now you can see the associated agent (where applicable) in tickets • Bug fixes