- Added the ability to view documents included in alerts. - Bug fixes and enhancements.

-Bug fixes and enhancements.

Bug fixes and enhancements.

- Ability to clear the alarm. - Improved call handling. - Improved workflow for door access video calls. - Third-party library updates. Bug Fixes - Resolved the hang risks that will cause the app to crash. - Resolved contacts getting duplicated.

-Improved connection logic. -Bug fixes and enhancements.

-Improved user interaction for viewing alerts. -Improved call handling.

-Added support for using Let's Encrypt SSL Certificates -Updated third party libraries -Added support for accessing hyperlinks in alert messages

Fixed minor bugs and app crashes.

-This version resolves an issue with connecting to 3rd Party SIP interfaces.

•Call History Report - eMessenger Administrators now have the ability to viewing report details on all internal calls made between eMessenger Mobile Users. •APNS Connectivty Report - eMessenger Administrators now have the ability to view report details on an eMessenger device’s connection status to the Apple Push Notification Service to assist with troubleshooting. •Bug Fixes -Resolved an issue that could cause available contacts to not properly display. -Resolved an issue that could cause background calls to not process successfully. -Resolved an issue that could cause calls to be dropped. -Resolved an issue that would not allow incoming calls while a viewing a tutorial video.

21.06.1 is a bug fix release focused on SIP internal calling and app crashes.

SARA's eMessenger version 21.06 is the first major SARA's eMessenger software release of 2021. Release 21.06 introduces a handful of new features for administrators and end users as well as several bug fixes and back-end improvements for the stability and security. Compatibility: 21.06 Server IS COMPATIBLE with 21.06 AND 20.06 Clients 21.06 Mobile app IS COMPATIBLE with 21.06 AND 20.06 Server New Features Reports tab in SARA's eMessenger Log in History Report Look up log in history for any device or user or keep an eye on who is logged in today Search bar for device or user and date range picker More reports to come in futures versions of SARA's eMessenger MIMI Link MIMI link is present in admin, reports tab, desktop client, and mobile client. MIMI link in mobile can be found under the settings tab with send logs Full SARA Alert Message in Mobile Background Alerts In dynamic properties, customize the alert message that shows on the lock screen of mobile Choose to make each message type as specific or generic or change them all {Alert_message} look up value to completely customize your messages The {Alert_message} is the full text of the alert from SARA This will allow users to see what the alert message is without even opening the app New Update workflow for clients After server update all clients, mobile and desktop, will receive a notification that an update is needed to their client Desktop: desktop user will have the option to upgrade their client with a click of the button, or delay it to later. Mobile: background notification informs of need to update and when app is in foreground the user will be prompted to go to the app store to update This feature can be turned on or off fo mobile and desktop independently, desktop can be configured with a set number of reminders before forcing end users to update Plan Down Time In the SARA's eMessenger admin under support tab there is now an option to plan downtime for the server. Clients are informed of the time frame of downtime and reason Desktop Clients will refrain from notifying about server disconnect during downtime until services are restored or downtime ends Mobile clients will be informed when in foreground if disconnected from server during downtime All clients are notified when services are restored after planned downtime New Ring Back Tone for Internal Calls When placing an internal call previously the end user heard a sound that was often confused with a busy signal This tone has been replaced with one that sounds more natural, this will be made the default ring back tone upon update Clear Alert by Alert Admins can now clear stuck alerts by alert instead of only by device or user. Bug Fixes “Ghost Alerting” after log out or detach on mobile Implemented new alert notifications for when an alert is received in background after logging out or detaching from the server The new notifications will confirm that the user is logged out but let them know there are active alerts on their SARA Resolved an issue that could result in some used not being logged out properly for inactivity Resolved an issue with the local IP address not displaying properly in mobile after change Resolved an issue where APNS queue was not being cleared after bringing app to foreground Various other bug fixes Technical Improvements Tomcat upgrade Upgraded to version X.X.X of apache Tomcat This was done for improve security APNS Authentication Key To improve our promise of maximum performance and minimal maintenance we have implemented an automated workflow to keep APNS certificates valid with Apple without manual intervention OpenJDK migration Our migration to OpenJDK is now complete to be in compliance with java licensing

SARA's eMessenger 20.06.3 APP Release Notes SARA's eMessenger Mobile APP version 20.06.2 is a bug fix release for customers using a domain as the IP for SARA's eMessenger server. ***This release is only Mobile app *** Compatibility • 20.06.3 mobile app is compatible with 20.06.0 and 20.06.1 server Enhancements, Bug Fixes, and other changes Mobile App • Fixed issue with the mobile app when using a domain name for the server IP alert acknowledgements were doing going to the server properly.

20.06.2 Mobile App ****BUG FIXED FOR DELAYED AND MISSED ALERTS**** SARA's eMessenger 20.06.2 APP Release Notes SARA's eMessenger Mobile APP version 20.06.2 is a bug fix release for 20.06 specifically addressing delayed and missed alerts while in background. We are releasing the mobile app prior to the server 20.06.2 release due to the alerting issue root cause being in the mobile app. This release is only Mobile app, there will be a 20.06.2 server release coming soon. Compatibility • 20.06.2 mobile app is compatible with 20.06.0 and 20.06.1 server Enhancements, Bug Fixes, and other changes Mobile App • Fixed issue with the mobile app not always getting acknowledgement of new alerts back to the server. o This resulted in the delayed or missed alerts when SARA's eMessenger app in background

20.06.1 is a bug fix release of 20.06.0 with other minor improvements for desktop users. - Removed call answer screen inside of app to avoid confusion with iOS 14 call banner notifications - Fixes an issue causing problems logging in - Fixes an issue where the logged in user shows as "null" - Fixes an issue resulting in data conflict that caused various other issues with alert delivery and display - Improved stability of VoIP calling and usage of call kit

New Features Merging Information into Meaningful Insights (MIMI) Integration o MIMI is a cloud-based, centralized dashboard for reporting and analytics for customers of Status Solutions using our SARA, CATIE, and/or SARA’s eMessenger solutions. MIMI provides a dashboard for corporations, facilities, staff, and family members that aggregates data from SARA and other integrated systems to provide a more comprehensive view of relevant information for users at all levels of an organization. CATIE Front Door Access o Now CATIE front door devices can be used to alert SARA's eMessenger mobile devices with live one-way video and two-way audio, along with the capability to remotely unlock the door from within the accepted alert Improved Battery Utilization o Due to the changes to APNS we were able to reduce our reliance on heartbeats when the user is logged in. This has drastically reduced SARA's eMessenger’s battery utilization when a user is logged in. MDM Capability – Send Application Configuration o Now if you are deploying SARA's eMessenger via MDM you can program the apps device ID and IP address to fill in automatically if you MDM provide supports application configuration. This allows the app to enter the necessary details for registration automatically, the end user then just has to hit register. o Configuration Values – The values below should be entered into your MDM exactly as listed below. ServerIP = This is a string value, this is the IP address of your SARA's eMessenger server DeviceID = This is a string Value, this is the device ID as it corresponds to the SARA's eMessenger server, this will likely need to be a dynamic property as each device has a unique device ID. Enhancements, Bug Fixes & Changes Redesigned Apple Push Notification Service (APNS) o Updated architecture of how we use APNS, only SIP calls are using VoIP APNS, reminders are now processed locally on device, standard APNS being used for all non VoIP alert delivery. We no longer can deliver APNS payloads without showing the user an alert. APNS Communication Status o On the client Status page there is a new indicator for APNS Communication status for each mobile device. After 3 minutes if acknowledgement is not received from a device its APNS status is marked as failure and APNS messages stop being sent to that device until it is put into foreground and reconnected to the server. Notify SARA of call originator events o SARA's eMessenger now notifies SARA of call originator events for reporting purposes   Desktop Reconnection logic o The SARA's eMessenger desktop application no longer comes to foreground after a reconnect is there are no active alerts Desktop Client auto restarts after installation o Now the SARA's eMessenger desktop application auto restarts after installation for more effective installation iOS 13 SDK adoption and iOS 14 Compatibility o SARA's eMessenger mobile is now built with the iOS 13 SDK and iOS 14 is supported. o iOS 14 Note: With iOS 14 incoming calls while in an App come as a banner and not a full screen take over. Therefore when a SIP call comes in from SARA's eMessenger while it is in foreground the user will only see the call as a banner at the top and in the app. The call must be answered from the banner notification. Call Settings in iOS can be adjusted to show full screen calls. Other minor bug fixes, improvements, and enhancements.

Thanks for using SARA's eMessenger! We’re constantly working to improve SARA’s eMessegner and deliver you a better experience, Here’s a summary of what has changed in this release. **SERVER UPGRADE SHOULD BE SCHEDULED BEFORE UPDATING YOUR APP** Version 19.08.2 is a minor bug fix and improvement release - Primary Improvement is related to Server connection logic

New Features - On the client status page it is now shown when a device has no user logged in Enhancements, Bug Fixes & Changes - Call alarm originator function to a destination outside the local asterisk stops playing “please wait while we connect your Sip call” even after call is connected - iOS setting app no longer crashes when looking at SARA's eMessenger settings. Battery Utilization improvements - SIP is not attempting to connect when device is getting heartbeat request. - When a user is not logged in there is no heartbeat.

* ATTENTION! * Your SARA and SARA’s eMessenger servers must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please contact your Status Solutions Representative for assistance. New Features • iOS 13 compatibility - Apple removed the ability for developers to read the notes field of contacts so we now print “SARA’s eMessenger” into the company field of the contacts SARA’s eMessenger mobile creates so we can keep them updated - The app update will clear out duplicated contacts and a server side upgrade will be needed to start new contacts syncing. • Proper designation for acknowledge and accepted sent to SARA - eMessenger now differentiates between an “Acknowledged” alert from the desktop clients and “Accepted” alert on mobile when reporting to SARA.

* ATTENTION! * Your SARA and SARA’s eMessenger servers must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please contact your Status Solutions Representative for assistance. SARA’s eMessenger release 18.10.2 is a point release to the 18.10.0, software suite release. Introduces the macOS Desktop Client and addresses bugs found in previous releases. *Long Contacts and usernames will now scroll when pressed. *Other bug fixes and enhancements

* ATTENTION! * Your SARA and SARA’s eMessenger servers must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please contact your Status Solutions Representative for assistance. SARA’s eMessenger release 18.10.1, codenamed ‘Farkleberry’, is an app-only software release to address potential issues that could prevent the “Clear” button from being displayed.

* ATTENTION! * Your SARA server and SARA’s eMessenger server must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please Contact your Status Solutions Representative for assistance. SARA’s eMessenger release 18.10, codenamed ‘Farkleberry’, is the second major release of 2018. Changes/improvements in this release include: •Introduction of Video Paging and Multimedia Messaging. •App UI re-design and the introduction of swipe gestures. •Tutorial Video Mode to provide on device training •Removed end user device acceptance of EULA •Adoption of iOS 12 SDK and compatibility for iOS 12 •SIP or Internal calling improvements •Other bug fixes and enhancements

* ATTENTION! * Your SARA server and SARA’s eMessenger server must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please Contact your Status Solutions Representative for assistance. SARA’s eMessenger release 18.04, codenamed ‘Elderberry’, is the first of 2018 and the in Status Solutions’ new twice yearly release cycle. Changes/improvements in this release include: •Send Logs Button: A short press of the “Send Logs” Button located in the settings tab of the app will send the logs directly to the server. Holding the button for 3 seconds will allow the user to email the logs directly to a recipient of your choice using the device’s local Mail app. •App can now use TCP of UDP to connect to SIP. There is a global configuration to control this from the server. •SIP codecs are now offered in this default priority order: G.722 (HD audio), G.711 u-law, G.711 A-law. •Contacts and Alert Display Sort Order now sort correctly. •Removed generic client error message about “eMessenger has experienced and unexpected issue” to prevent false positive error reports.

* ATTENTION! * Your SARA server and SARA’s eMessenger server must be updated to the appropriate version BEFORE updating to this version of the iOS app. If you have any questions or concerns, please Contact your Status Solutions Representative for assistance. SARA’s eMessenger release 17.12 is largely a maintenance release (codenamed ‘Dragon Fruit’) - 2017's 4th quarter release of the SARA’s eMessenger software. Changes/improvements in this release include: •Clear Alert Message text now updates when an alarm is cleared •Addressed an issue when updating from older versions causing the audio tones to not be correct •Improved to the APNS mechanism •Security Enhancements •Adoption of HTTPS for Server-Client Communication •Other minor bug fixes and changes

* ATTENTION! * Version 17.09.1 of this iOS app is NOT compatible with older versions of SARA’s eMessenger server! This version _REQUIRES_ SARA’s eMessenger Server version 17.06, 17.09, or 17.09.1 to function. Your SARA server and SARA’s eMessenger server must be updated to the appropriate version _BEFORE_ updating to this version of the iOS app. If you have any questions or concerns, please Contact your Status Solutions Representative for assistance. SARA’s eMessenger release 17.09.1 is a point release of 17.09 (codenamed ‘Cherry’) - 2017's 3rd quarter release of the SARA’s eMessenger software. Changes/improvements in this release include: •iOS 11 compatability •Improved token syncing for APNS •Other minor bug fixes and changes