Desque
an intelligent support system
Free · Designed for iPad
Desque unifies tickets, calls, and messages into one AI-powered help desk — streamlining workflows and boosting your team’s customer support productivity.
Desque is an AI-powered help desk platform that streamlines ticket management, call handling, and customer communications in one powerful solution. It centralizes all your support tools – from emails and tickets to calls and chats – into a single app so you can deliver exceptional customer service with ease. Everything you need for efficient, professional support is unified in one place, allowing your team to respond faster and focus on what matters most – your customers.
Key Features:
• Smart Ticket Management: Automatically organize, prioritize, and route support tickets to the right agents. Desque’s AI-powered categorization ensures nothing falls through the cracks, so every customer request is handled promptly. Track ticket statuses, priorities, and SLAs with ease.
• Integrated Call Handling: Handle support calls seamlessly with built-in VoIP and intelligent call routing (hunt groups) for your team. Incoming and outgoing calls are logged and linked to tickets, providing full context for every conversation.
• Multi-Channel Support: Manage emails, live chats, voicemails, and even social media inquiries from one unified inbox. Desque maintains context across all channels, ensuring a smooth, omni-channel support experience for agents and customers alike.
• Knowledge Base & Self-Service: Empower your customers to find answers on their own. Desque includes a built-in knowledge base and FAQ portal, so users can access help articles and guides 24/7 – reducing overall support volume.
• Real-Time Analytics: Monitor team performance with live dashboards and detailed reports. Track response times, customer satisfaction, call metrics, and more to gain actionable insights and continually improve your service.
• Seamless Integrations: Desque works with your existing tools and CRM systems – no complex migration needed. It integrates with email providers and business apps to pull in data or send updates, enhancing productivity from day one.
Whether you’re a startup or an enterprise, Desque scales with your business and adapts to your support needs. Our platform is built to handle the demands of any industry – from SaaS and e-commerce to finance and healthcare – with enterprise-grade security and reliability. Stop juggling multiple support tools and let Desque’s intelligent automation take care of routine tasks. Transform your customer service and experience faster responses, higher satisfaction, and more streamlined operations with Desque.
Note: An active Desque account is required to use the app. New users can start a free trial and create an account directly within the app or via our website. (No credit card is required to begin a trial.) After the trial, a subscription is needed for continued use. The app is free to download, and existing Desque.ai subscribers can simply sign in to access all features.
Ratings & Reviews
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The developer, Bytescribe, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Size
- 977.9 KB
- Category
- Business
- Compatibility
Requires iOS 18.4 or later.
- iPhone
Requires iOS 18.4 or later. - iPad
Requires iPadOS 18.4 or later. - Mac
Requires macOS 15.4 or later and a Mac with Apple M1 chip or later.
- Languages
- English
- Age Rating
4+
- 4+
- Provider
Bytescribe, Inc.
- Bytescribe, Inc. has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
- Address
2002 Summit Blvd.
Suite 300
Atlanta Georgia 30319
United States - Phone Number
+1 2052222387 - Email
merik@bytescribe.com
- Copyright
- © 2025 Bytescribe, Inc.