CX-Mobile

Smart user Xperience in motion

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

iPhone

Take your contact center mobile with CX Mobile! Make & receive WebRTC calls and messages, manage schedules, alerts & coaching, and gamify performance—anytime, anywhere. Introducing CX Mobile, the all-in-one companion for your Genesys Cloud CX contact center—built to keep your teams connected and productive, wherever they are. Seamlessly blending power and portability, CX Mobile lets agents and supervisors take full control of every customer interaction right from their smartphone. Unified Voice & Messaging Handle inbound and outbound calls plus chat, SMS, and social messaging in a single, WebRTC-powered interface—no switching apps required. Real-Time Visibility & Control Monitor queues, view agent status, and adjust routing rules on the fly. Supervisors can coach live calls, whisper into agent conversations, or barge in instantly. Flexible Work-Anywhere Experience Whether you’re in the office, at home, or on the road, CX Mobile delivers the same enterprise-grade security, compliance, and functionality you rely on. Intuitive, Streamlined UI A modern, responsive design ensures that even the most complex contact-center tasks are just a tap away. From prioritizing high-value customers to tracking performance metrics, everything you need is right at your fingertips. Empower your people. Elevate your customer experience. With CX Mobile, Genesys Cloud CX goes wherever business—and opportunity—takes you.

Ratings & Reviews

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Features: • Faster phone selection: automatically preselects the user’s default phone Improvements: • Smoother navigation: moving through lists feels more responsive Bug Fixes: • More stable: fixed a few issues so the app runs smoother without unexpected crashes • Voicemail you can trust-read/unread status always shows correctly and new messages sync reliably • Instant time-off updates: icon changes immediately when you mark requests as read • Documents refresh properly: see your saved changes right away Thanks for using CX-Mobile! If you enjoy this update, please consider leaving us a review.

Version 2.2.6

The developer, CC Expertise Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary based, for example, on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    Size
    • 54.6 MB
    Category
    • Productivity
    Compatibility
    Requires iOS 15.1 or later.
    • iPhone
      Requires iOS 15.1 or later.
    • iPod touch
      Requires iOS 15.1 or later.
    • Mac
      Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
    Languages
    • English
    Age Rating
    4+
    Provider
    CC Expertise Ltd
    • CC Expertise Ltd has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
    • DUNS Number
      223390853
    • Address
      20-22 Wenlock Road
      LONDON
      -1
      N1 7GU
      United Kingdom
    • Phone Number
      +49 1774247324
    • Email
      contact@cc-expertise.com
    Copyright
    • © 2023 CC-Expertise Ltd
  • Developer Website
  • Privacy Policy

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