With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.
Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.
The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.
The POSTIDENT app is optimized for iPads and iPhones with iOS 17 or higher.
The whole process took less than 5minutes from installation to end of identification
Useless
jakobt8
The instructions are not clear enough on what documents can be used and which not. It is the first time that my ID card is declined inside Germany (even though it’s a EU identification document which has the same standard as the German one!). I have worked in the digital identification sphere myself so I am pretty sure I know how to do everything as required. Video identification is also very poor. The videos get decline due to “poor lighting”. I did the videos during the bright daylight and with a sufficiently distinct background - what on earth else do you need to identify my face?! I am sure that the problem is in the video quality to which my video is compressed by the app itself. Waste of time!
- General minor bug fixes
- Improvements in user guidance
Version 33.0
The developer, Deutsche Post AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More
