Booking.com Travel Deals 4+

Thank you for everything

I recently had the pleasure of staying at jungle aqua park (neverland) and I wanted to take a moment to express my sincerest gratitude for the exceptional service provided by Mr. Mahmoud saad and Mr. Emad. Their assistance and recommendations made my stay truly unforgettable. From the moment I arrived, Mr. Mahmoud and Mr. Emad went above and beyond to ensure that all of my needs were met. Their attention to detail and professionalism were truly impressive, and it was evident that they take great pride in their work. They provided excellent recommendations for local attractions and restaurants, which allowed me to experience the best. Their exceptional service and hospitality made my stay at the hotel a truly memorable experience. I cannot thank them enough for everything they did to make my visit comfortable and enjoyable. It is because of their outstanding service that I will be recommending this hotel to all of my friends and colleagues. Once again, thank you to Mr. Mahmoud and Mr. Emad for their exceptional service. They are a true asset to the hotel and I hope to have the pleasure of staying at your establishment again in the future.

Developer Response ,

Hi and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info.

Unauthorized payment and irresponsive feedback

Booking charged my credit card without my authorization. It was a free cancellation scheduled payment and I canceled before the deadline . However realized booking charged the second I made my booking Dec 25th and not on Dec 28 th . Now my money is trapped in a refund process . Credit card is maxed because of allowance for foreign transaction per month in Egypt. And I incurred 10% credit card fees for foreign transactions plus exchange rate ! Their response is that you can just redo the booking in two minutes . Then sorry it s a glitch not a human mistake ! Wait for two weeks for your refund sorry for the hassle ! If they can’t handle bookings accurately and transparently . No guarantee or commitment then what the point ! How they claim because it s an online digital system it is not safe from mistakes !

Developer Response ,

We are sorry to hear that your experience was not satisfactory and would like to double-check your booking details with you to find a suitable solution. In such a case we kindly ask you to contact us back via phone call and we'll be happy to look into that with you right away. App menu: Profile > Help and Support > Contact Customer Service.

Wonderful experience

Dar shaeir is an amazing , a quiet place in the heart of old Madina (Rabat). Once the door opens you enter into to history, different world from the hustle of old town to the calmness of renovated Riad (Dar Shaeir), that the location is perfect to discover the old town by your foot. It's a pice of history,

Dar shaeir belongs to an inspiring historical period, as the great Moroccan poet Kamal Al-Zabadi lived there.

The room is tastefully furnitured, and the outside spacs are unique.

It's very traditional and very clean, really warm place, quiet setting about a few minutes from old town, It was so nice to come back to the home (dar shaeir) after hours in souks. Rooms is simple and historic elegant and well appointed with lovely traditional furniture.

The staff were always smiling and helpful، what makes this one stand out us the personal welcome from the owner; Salahdin, is a wonderful host support his loyal team, Salahdin and his team: Seham, Nosira and Hanaa, they makes you feel like a welcome guest in his home, Excellent service and attention from Seham and Nosiera.

Many thanks to Salahdin and his wife, and many thanks to Nosira for fantastic stay 🙏

I’ll definitely visit it again ❤️❤️

Tarek