So what exactly do you get with the Jumia app?
- Daily exclusive app only Flash sales on top products
- Special Treasure hunts with guaranteed prizes
- Faster access to deals
- Exclusive app-only discounts
- Fast and Free shipping in select cities across Africa!
- Exclusive app only vouchers
With the Jumia App, shop safe and convenient online!
Download the Jumia Online Shopping App today for the best shopping experience in Africa. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!
From fashion to electronics, find anything you need on Africa’s largest online shopping store. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!
Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.
So you ask, what can I shop at Jumia?
We sell millions of products, download the app and search what you are looking for. Some top items include:
- Mobile Phones & Tablets
- Laptops, Notebooks, Desktops and accessories
- Appliances, TVs, Games, Consoles, Home Theatres
- Sporting Goods, Lifestyle products
- Fashion for all - Men, Woman, Kids & Babies
- Baby Necessities - Diapers, Skincare, Toys and all
- Health & Beauty Products - Make up, perfumes, Hair care, Oral care & more
- Home & Living - Furniture, Decor, Bedding, Kitchen Essentials
- Grocery Items & Supplies - Yes you read that right
With the Jumia Shopping App, you get:
- Customized shopping experience with a personalized feed
- Buyer protection
- Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account.
- Order management from our call center, our call center will call you to inform about the status of your order
- International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!
Operating in more than 23 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.
We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.
Contact us :
Algeria ==> https://www.jumia.dz/contact/
Cameroun ==> https://www.jumia.cm/contact-us/
Côte d'Ivoire ==> https://www.jumia.ci/contact/
Egypt ==> https://www.jumia.com.eg/contact/
Ghana ==> https://www.jumia.com.gh/contact/
Kenya ==> https://www.jumia.co.ke/contact/
Maroc ==> https://www.jumia.ma/contact/
Nigeria ==> https://www.jumia.com.ng/contact/
Senegal ==> https://www.jumia.sn/contact/
Tanzania ==> https://www.jumia.co.tz/contact/
Tunisia ==> https://www.jumia.com.tn/contact/
Uganda ==> https://www.jumia.ug/contact/
** DISCLAIMER **
We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers. These ads are published without our consent and we highly regret and condemn this behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to email@example.com with subject "Fraudulent Ad" so that we can take the ad down.
Hello Jumia Fans!
We’ve been working on improvements so that you can have a top-notch shopping experience while buying on Jumia App!
If you like these changes, please let us know by rating and reviewing us in the App Store!
Ratings and Reviews
Some tweaking and it’ll be great
I wish I could open the item I bought after buying it from the “my orders” list. It’s not only that I want to reorder, but so when I receive the item I can make sure I got the right one as ordered. Also, when I was rating the products, I didn’t get any fields to write my feedback, which I wanted to do with a product that states in its title “wooden” but is plastic for example.
I know that it’s the seller’s job to write the descriptions and titles, but searching through the market can be very hard sometimes! I can’t write “kid’s shoes” and get all the products, I usually have to open kids fashion and keep scrolling endlessly.
Otherwise, I think it’s great! Thanks
Developer Response ,
Hello, dear Melissa ! Thank you for taking the time to share your precious feedback.. we appreciate that. And we apologize for any struggles you might have faced while usig our App.
1- Normally, you can view the items you've bought from "My Orders".. kindly check again.
2- About reviewing a certain product, it's possible as well. You just have to click on "Ratings" then "Write a Review" and then check "Write a Full Review". You'll be asked to enter your name, Review title and your review of course 🙂.
3- About the search engine, we apologize to you, we'll transmit your feedback to the right team to look into it.
Thank you again for your time and your trust.. we'd be honored to continue serving you.
I made an order , it was on time , the transaction went very smoothly without any problems , i hope to keep the same and i hope i not get disappointed from one of the online shopping problems ( like broken items ,wrong colors , delivery issues , wrong size , missing items ....etc.)I wish I can be one of your regular customers for your site , actually your prices are reasonable and i made another order and both items will be shipped from outside Egypt, i hope it will be on time and like what i was excepting
- I have a comment for the sunglasses section: some of the sunglasses are written under it that it’s multicolor , however in the pic its black , all in black , so that confused me and im afraid to receive a different color than the black one that i ordered
- Make it clear for tracking the orders
Developer Response ,
Hello, dear Ahmed. We are honored that you have chosen us and placed your trust in our company ! Thank you so much for shopping with us and for being part of our family. It was really a great pleasure serving you .. and we hope to continue this relationship in the future with great reverence and respect 😊.
1- about the sunglasses : actually, if they're available in different colors, you'll find them in a different/separeted product pages.. but the color you read in the description part is the one you'll be having.
2- To get the tracking number of your order, you can easily request it from Customer service (by phone/email or just through social media platforms).. after getting the tracking number you'll be able to track your package on any tracking site you prefer.
We remain at your disposal should you need any assistance.. you can just contact the App team on the following email : firstname.lastname@example.org
Best wishes to you,
Jumia App Support Team
Need some updates
Sirs, you need to add more tools on your application enable customers for better communication especially in case of problems or the situation required more clarification.
Second , the option lists upon the call is misleading so it need to be more direct and simple.
Third , while the call center representative are very cooperative by definition they have no authority to solve any problem or even to follow up the problem till solution , but instead the customer who should call many times to solve his or her problems.
Developer Response ,
Hello, dear Shimaa ! Thank you so much for taking the time to share your feedback ..we truly appreciate it. Of course all your remarks & suggestions are always welcomed.. we'll pass them along to the appropriate department to take them into consideration. And please be assured that we're incorporating our customers' feedback to improve the app & our services in general.
Our apologies for any inconveniences we may have caused you & Kind regards !
- AFRICA ECOMMERCE SERVICES
- 58.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, French
- Age Rating
- Rated 4+
- © Jumia | Africa E-Commerce Services
Up to six family members will be able to use this app with Family Sharing enabled.