Desque

Economía y empresa

Gratis · Diseñada para iPad. No verificada para macOS.

Desque is an AI-powered help desk platform that streamlines ticket management, call handling, and customer communications in one powerful solution. It centralizes all your support tools – from emails and tickets to calls and chats – into a single app so you can deliver exceptional customer service with ease. Everything you need for efficient, professional support is unified in one place, allowing your team to respond faster and focus on what matters most – your customers. Key Features: • Smart Ticket Management: Automatically organize, prioritize, and route support tickets to the right agents. Desque’s AI-powered categorization ensures nothing falls through the cracks, so every customer request is handled promptly. Track ticket statuses, priorities, and SLAs with ease. • Integrated Call Handling: Handle support calls seamlessly with built-in VoIP and intelligent call routing (hunt groups) for your team. Incoming and outgoing calls are logged and linked to tickets, providing full context for every conversation. • Multi-Channel Support: Manage emails, live chats, voicemails, and even social media inquiries from one unified inbox. Desque maintains context across all channels, ensuring a smooth, omni-channel support experience for agents and customers alike. • Knowledge Base & Self-Service: Empower your customers to find answers on their own. Desque includes a built-in knowledge base and FAQ portal, so users can access help articles and guides 24/7 – reducing overall support volume. • Real-Time Analytics: Monitor team performance with live dashboards and detailed reports. Track response times, customer satisfaction, call metrics, and more to gain actionable insights and continually improve your service. • Seamless Integrations: Desque works with your existing tools and CRM systems – no complex migration needed. It integrates with email providers and business apps to pull in data or send updates, enhancing productivity from day one. Whether you’re a startup or an enterprise, Desque scales with your business and adapts to your support needs. Our platform is built to handle the demands of any industry – from SaaS and e-commerce to finance and healthcare – with enterprise-grade security and reliability. Stop juggling multiple support tools and let Desque’s intelligent automation take care of routine tasks. Transform your customer service and experience faster responses, higher satisfaction, and more streamlined operations with Desque. Note: An active Desque account is required to use the app. New users can start a free trial and create an account directly within the app or via our website. (No credit card is required to begin a trial.) After the trial, a subscription is needed for continued use. The app is free to download, and existing Desque.ai subscribers can simply sign in to access all features.

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  • Esta app no ha recibido suficientes valoraciones o reseñas como para mostrar una visión general.

El desarrollador, Bytescribe, Inc., ha indicado que las prácticas de privacidad de la app pueden incluir la gestión de datos descrita a continuación. Para obtener más información, consulta la política de privacidad del desarrollador .

  • No se recopilan datos

    El desarrollador no recopila ningún dato en esta app.

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    Accesibilidad

    El desarrollador no ha indicado todavía las prestaciones de accesibilidad que son compatibles con la app. Más información

    Ficha técnica

    Tamaño
    • 977,9 KB
    Categoría
    • Economía y empresa
    Compatibilidad
    Requiere iOS 18.4 o posterior.
    • iPhone
      Requiere iOS 18.4 o posterior.
    • iPad
      Requiere iPadOS 18.4 o posterior.
    • Mac
      Requiere macOS 15.4 o posterior y un Mac con el chip M1 de Apple o posterior.
    Idiomas
    • Inglés
    Proveedor
    Bytescribe, Inc.
    • Bytescribe, Inc. se ha identificado como comerciante de esta app y ha confirmado que este producto o servicio cumple la legislación de la Unión Europea.
    • Dirección
      2002 Summit Blvd.
      Suite 300
      Atlanta Georgia 30319
      Estados Unidos
    • Número de teléfono
      +1 2052222387
    • Correo electrónico
      merik@bytescribe.com
    Derechos de autor
    • © 2025 Bytescribe, Inc.
  • Sitio web del desarrollador
  • Política de privacidad

    • Más de Bytescribe, Inc.