Freshservice 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
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- Gratis
Capturas de pantalla
Descripción
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
Novedades
Versión 8.14.3
- Bug fixes and enhancements
Valoraciones y reseñas
Privacidad de la app
El desarrollador, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, ha indicado que las prácticas de privacidad de la app pueden incluir la gestión de datos descrita a continuación. Para obtener más información, consulta la política de privacidad del desarrollador.
Datos no vinculados contigo
Los siguientes datos pueden recopilarse, pero no se vinculan con tu identidad:
- Identificadores
- Datos de uso
- Diagnósticos
Las prácticas de privacidad pueden variar, por ejemplo, dependiendo de tu edad o de las funciones que uses. Más información
Información
- Proveedor
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Tamaño
- 89,2 MB
- Categoría
- Economía y empresa
- Compatibilidad
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- iPhone
- Requiere iOS 14.0 o posterior.
- iPad
- Requiere iPadOS 14.0 o posterior.
- iPod touch
- Requiere iOS 14.0 o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
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Español, Alemán, Catalán, Checo, Chino simplificado, Chino tradicional, Coreano, Danés, Eslovaco, Esloveno, Estonio, Finés, Francés, Galés, Hebreo, Húngaro, Indonesio, Inglés, Italiano, Japonés, Letón, Neerlandés, Noruego bokmål, Polaco, Portugués, Rumano, Ruso, Sueco, Tailandés, Turco, Ucraniano, Vietnamita, Árabe
- Edad
- 4+
- Copyright
- © 2014 Freshworks Inc
- Precio
- Gratis