Genesys Cloud Insights 4+
Genesys Telecommunications Labs, Inc
-
- Free
Screenshots
Description
Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
What’s New
Version 2024.38.0
- Added a network connectivity banner
- Fixed an issue where the region picker was not showing translations
- Fixed an issue where the default metrics included an invalid statistic
Ratings and Reviews
App Privacy
The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Genesys Telecommunications Laboratories, Inc.
- Size
- 19.5 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
-
English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- 4+
- Copyright
- © 2024 Genesys
- Price
- Free