Good afternoon, We sincerely apologize for the delay in responding to your message. The topup is made in 3 steps: 1st reading of the Andante card and choosing the product you want to load. 2nd choose your payment and billing details and confirm the charge. 3rd, access "Pending Operations", select the blue arrow for the operation and touch the card chip again to the NFC on your phone. If there is an error when recording data on the card, the problem may be with the Andante card itself, so we suggest that you go to an Andante store to exchange it.If you return to Porto and need additional help or if there is an error in the operation, please contact Linhandante 226158151 or go to one of our Andante stores.Best regards,

Good afternoon,We sincerely apologize for the delay in responding to your message.To complete a top-up in the app, after payment, you must open the "Pending Operations" tab and press the blue arrow and touch the card's swipe to the cell phone's NFC again.If you need additional help or if there is an error in the operation, contact Linhandante - cliente@andante.pt / +351226158151 or go to one of our Andante stores.ThanksBest regards,

Good afternoon, V_999, we regret the inconvenience caused and inform you that the situation was due to a general anomaly in the app and, however, it has now been normalized, so you can use the app again. In case of failure, we ask that you inform us. If the problem persists, please contact Linhandante on 226 158 151 between 08:00 and 19:00 Monday to Friday and 09:00 and 13:00 on Saturday, or via email email cliente@andante.pt. Best Regards,

Good morning,We are sorry for the inconvinience. Please contact ou customer suppor help line by cliente@andante.pt ou +351 226 158 151.^Best Regards,