Santander Cycles

Name: Santander Cycles
Rating: 3.9 (165 reviews)
Author: TfL

Voyages

Uniquement pour iPhone

Gratuit

165 notes
Âges

4+
Ans
Catégorie

Voyages
Création

TfL
Langue

EN
Anglais
Taille

100,5
Mo

iPhone

Santander Cycles is the self-service, bike-sharing scheme for short journeys in inner London. The official Santander Cycles app from Transport for London is the only app to send bike release codes straight to your smartphone. So you can skip past the docking station terminal and get on your bike quicker. Simply register with your bank card, and use the app to ‘Hire now’ from a nearby docking station. Follow the instructions to get your bike release code. Tap the code into the docking point and you’re good to go! You can also: • See up-to-the-minute information about which docking stations have bikes and spaces available • Plan a journey with an easy to follow map • Receive notifications – for example, summarising the cost at the end of your hire • View your recent journeys and charges • Save your favourite docking stations • Become a London Rider - complete challenges and hire cycles to earn entries into a weekly prize draw! Each bike release code is valid for 10 minutes at your chosen docking station. Please note the app doesn’t reserve bikes. If there are no bikes available at the docking station, don’t worry. Use the app to find a nearby docking station with bikes, and get another bike release code to use there. You won’t be charged until you use the release code. You must be 18 or over to hire a bike, and 14 or over to ride one. For full Santander Cycles terms and conditions, see tfl.gov.uk/santandercycles

Notes et avis

3,9

sur 5

165 notes

Lots of bugs
05/06/2025

Consumer ☺️
I am logged out of the app several times a day. The autofill password is not working, so it is difficult and time-consuming to log in again four times a day. The app quits all the time for nothing.Please hire someone to do dev on the app, because the service is really great, it is so useful to have bikes like this 🙏🏼

Réponse du développeur
We apologise for the disruption with the mobile app following a recent update. The change is forcing users to sign in each time to generate a release code, which we appreciate makes it harder to get access to bikes quickly. To speed up the sign in process we recommend you update your ‘Passwords’ app and add your Cycle Hire credentials. When signing in click on saved passwords and select Cycle Hire. If customers are still experiencing issues, or log in process is taking too long, please contact our call centre on 0343 222 6666 to request a free key giving you quick access to our bikes. Thank you
Lots of bugs
05/06/2025

Consumer ☺️

I am logged out of the app several times a day. The autofill password is not working, so it is difficult and time-consuming to log in again four times a day. The app quits all the time for nothing.Please hire someone to do dev on the app, because the service is really great, it is so useful to have bikes like this 🙏🏼
Réponse du développeur 01/07/2025
We apologise for the disruption with the mobile app following a recent update. The change is forcing users to sign in each time to generate a release code, which we appreciate makes it harder to get access to bikes quickly. To speed up the sign in process we recommend you update your ‘Passwords’ app and add your Cycle Hire credentials. When signing in click on saved passwords and select Cycle Hire. If customers are still experiencing issues, or log in process is taking too long, please contact our call centre on 0343 222 6666 to request a free key giving you quick access to our bikes. Thank you
Peut on vraiment parler ici d’un service fonctionnel?
25/08/2024

Vincent.75
Mauvaise application pour une très mauvaise expérience, nos 30min de vélo nous aurons au final coûtées presque 20€ pour deux. Entre l’abonnement à la journée souscrit sur l’application qui décline pour finalement s’activer 20min plus tard, nous avions pris ce même abonnement sur une borne physique en temps qui s’est vu bloqué au final dès le dépôt du vélo (avec coût en surplus pour avoir dépassé les 30min incluses parce que la borne pour les remettre ne fonctionnais pas correctement elle aussi… un enfer qui nous aura plombé notre journée.
Peut on vraiment parler ici d’un service fonctionnel?
25/08/2024

Vincent.75

Mauvaise application pour une très mauvaise expérience, nos 30min de vélo nous aurons au final coûtées presque 20€ pour deux. Entre l’abonnement à la journée souscrit sur l’application qui décline pour finalement s’activer 20min plus tard, nous avions pris ce même abonnement sur une borne physique en temps qui s’est vu bloqué au final dès le dépôt du vélo (avec coût en surplus pour avoir dépassé les 30min incluses parce que la borne pour les remettre ne fonctionnais pas correctement elle aussi… un enfer qui nous aura plombé notre journée.
Unauthorized charges / transactions
07/08/2019

Mandelm
I have been charged 4 times £2 as I was trying to create an account. Each time I tried there was an error message at the end of my registration and I was eventually unable to create an account, in addition to being charged £8 for nothing. I would like actions to be taken please. These transactions voided or a refund processed. Look forward to hearing from the customer service (I sent 3 emails and have been waiting on the phone for 25min to get an operator - to no avail).
Unauthorized charges / transactions
07/08/2019

Mandelm

I have been charged 4 times £2 as I was trying to create an account. Each time I tried there was an error message at the end of my registration and I was eventually unable to create an account, in addition to being charged £8 for nothing. I would like actions to be taken please. These transactions voided or a refund processed. Look forward to hearing from the customer service (I sent 3 emails and have been waiting on the phone for 25min to get an operator - to no avail).
Bike docking issue
05/02/2024

PierreArti
For the second time this year, the app says that my ride is still active after I dock my bike. So, I cannot book another cycle for my return trip. On top of that, I have to call the customer service to report the issue or else I will be charged £300 for a missing bike. Please fix this issue, which turns a great service into an unreliable and time-consuming solution at times.
Bike docking issue
05/02/2024

PierreArti

For the second time this year, the app says that my ride is still active after I dock my bike. So, I cannot book another cycle for my return trip. On top of that, I have to call the customer service to report the issue or else I will be charged £300 for a missing bike. Please fix this issue, which turns a great service into an unreliable and time-consuming solution at times.

Bug fixes and optimisations

Version 4.1.0

27/03/2025

Données non collectées

Le développeur ne collecte aucune donnée avec cette app.

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