SleepMapper 4+

Après plusieurs jours d’utilisation avec un Somneo, l’application sur iPhone 11 me met un message d’erreur « pas d’internet vérifier votre connexion » alors que je suis bien en wifi. Malgré plusieurs désinstallation aucune possibilité de s’en servir a cause de ce bug l’application ne se lance pas

Thanks for reaching out to us here. We're here to help you with the connectivity problem you're facing. Unfortunately we've had a temporary issue, which has luckily been resolved now. Could you try again and let us know if you can now open the app again properly? If this does not work, you can try logging out of your account and then logging back in. This could do the trick as well! If you need further assistance with anything, now or in the future, please contact us via Philips.com/support or the support tab in the app. Kind regards, Philips SleepMapper Team

Vrai top complet un peu cher à l’achat mais il vaut vraiment le coup .
Qualité Fonctionnelle
Beau même après toutes ces années il n’a pas vieillie

Merci pour votre avis. Nous sommes heureux que l'application SleepMapper vous ait plu :). Si vous avez des questions, n'hésitez pas à nous contacter via la section d'assistance de l'application. Merci encore et nous vous souhaitons une agréable journée. Cordialement, l'équipe Philips SleepMapper

Cadeau reçu à noel. J’aurai pas trouvé mieux en terme de réveil il est vraiment génial je l’adore. Mais... quand il s’agit de le jumelé à l’application c’est tout autre chose. Explication des plus simple, n’importe qui peut le faire pour le connecter au wifi. 2H a passer comment appareiller mon iPhone au Somneo. Il se connecte au wifi pas de problème mais le téléphone ne voit plus le réveil par la suite. Le soir même je mets à jour mon iPhone et là en 30 secondes tout marche bien. C’est parfait, enfin jusqu’au lendemain soir ou la c’est reparti pour la même histoire. Depuis plus moyen de joindre le Somneo à l’application. Je pense que l’application a besoin d’une réelle mise à jour pour corriger ces erreurs.

Bonjour, thank you for sharing your experience with your Somneo and the SleepMapper app! It's good to hear that you're very happy with your device, but it's of course regrettable that it won't stay connected. We'd like to see how we can help resolve the issues you're facing. Please have a look at the steps listed below. 1. Is the Somneo searching for a WI-FI signal (the WI-FI symbol on the Somneo will be blinking) or does the app just not allow you to control the Somneo? Please make sure the Somneo has a proper WI-FI signal not blocked by walls or nearby objects. 2. Does your router offer a 2.4GHz and 5GHz WI-FI to connect to? If so, they often appear both in the list of WI-FI networks with the same name and the addition "2.4GHz" and "5GHz" respectively. Please make sure you connect to the 2.4Ghz network. 3. Is "WI-FI Assist" activated on your iPhone? Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. Wi-Fi Assist will switch to a cellular data when your phone's WI-FI connection is weak, which means in that case you can't control your Somneo. See also https://support.apple.com/en-us/HT205296 4. Can you try to restart your phone and try again? 5. Can you try to un-plug and plug in the wake-up light? 6. Can you try to reset your wake-up light (using the pin on the back side of the device) and re-install the app? We hope that these tips will bring improvement, but if that's not the case, could you then send us a message via the support tab in the app, with a picture of the sticker on the bottom of your Somneo? That would be helpful. Then we can further investigate the issues. We hope that you can soon use your Somneo and the app to the fullest. Kind regards, Philips SleepMapper Team