A Line Taxis 4+

It does work well, we have used it a few times but it could be improved. I book taxis in advanced by an hour or so. When I look back on my confirmed booking it doesn’t tell me what time iv booked it for. This is somthing I would like to see. If I booked it for ASAP it should state this on my current booking or the time I have booked it for. It does work and my taxi always comes but I believe this little change would improve it a lot and it would get 5* if this was done.

I booked a taxi on the app 2 hours prior to needing it, 10 mins after it was due I rang to find out how long it would be as there was no way of seeing it on the app, was told driver was dropping off in next village & would be 6-7 minutes, so this would’ve have made it 20 mins late, after 35 mins I rang again to be told they were busy & could see that I booked on the app so I wasn’t a priority! I asked where the taxi was that I was told would be picking us up from the previous phone call, I don’t know who told you that was the response so I asked how long I could expect to be waiting to be told I’ve no idea you’re not a priority as you booked on the app! I thanked them for ruining my night & put the phone down, the app immediately told me my taxi was cancelled! Thank goodness for city taxis who got someone to us in 20 mins, we were now an hour late to our friends wedding reception, missed the cutting of the cake & first dance so well done Aline, app now deleted will never use them again!!

Me and my 2 sons have just been collected from Tesco in Clay Cross. The driver was friendly and attentive, making sure my sons were safely fastened in before driving away. He was honest in telling us he needed to go a different route to what I would normally go due to the roads flooding.

On arrival at my home, the driver waited until we were safe in the house before driving away. He was a young lad, driving a Ford Mondeo with Hilltop Cars written in the side.
He is definitely an asset to your company.