Acuity Scheduling Client 4+

Find Thai app terrible and feel it’s not fit for clients so I do not suggest downloading as it doesn’t even link in to profiles on online booking with et have multiple accounts . Very poor . Either sort this out or remove it as causes problems for clients and makes me want to leave this booking system and use a better one . Apps are made all the time and feel like no money has been spend on this , it’s basic and doesn’t link to profiles or appts they maybe book online . Been told for 2 years this get sorted but it hasn’t ! Paying £15 a month for This booking system and you can get better ones for look elsewhere

Hey there, we're sorry to hear that you haven't had a positive experience using our app. Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review.

The app is NOT the problem - I fact the app. works perfectly well!! My clients LOVE it and guarantee me that it’s the best booking app they’ve ever used.
Unfortunately for some customers taking the time to READ (not having things automatically done for you), expecting zero input and maximum satisfaction, follow simple instructions on your own, ask the BUSINESS on the app you are starting to work with to help you go through the most simple steps your are skipping, often seems the obvious problem - which is easily resolved with COMMUNICATION whenever you meet the customer face to face.

Thanks for your kind words and taking the time to leave a review! We're happy to hear you're enjoying our app 😊

I feel like this app has just been created quickly and forgotten. I have a beauty business and asked my clients to download this app to help them but it’s shockingly bad! It doesn’t save information from the clients, it makes them create multiple accounts and it doesn’t save their card details which means they have to take more time to put it all in again and again. It misses vital information like their next appointment - it just doesn’t show up which is really bad because it shows on my end as the admin. This app needs a massive overhaul. I’ll soon be leaving acuity completely because I’ve had enough of it!

Hi there, our team will be happy to look into this further. Will you reach out to Customer Support at support.squarespace.com (https://support.squarespace.com/hc/en-us) and we'll be standing by to lend a hand.